Customer Service Team Administrator

**Who are we looking for?**

Barrie Knitwear is a customer-centric organization dedicated to providing outstanding service and support. We pride ourselves on our commitment to high quality service therefore we are recruiting for a meticulous and organized Customer Service Team Administrator to join our dynamic team.

The Customer Service Team Administrator is responsible for providing support and administrative functions within the customer service department. Providing cover for Reception/front of house and product development admin in case of absence/holidays. This role plays a crucial part in ensuring the efficient and effective operation of the customer service team while also contributing to the overall improvement of customer satisfaction and service quality.

**Who is Barrie Knitwear?**

We are a Fashion manufacturer that is renowned worldwide for our outstanding ability to combine exceptional technical skills and traditional expertise to create complex couture cashmere garments. We supply to multiple luxury brands including our key partner and owner since 2012, Chanel. This is an exciting time for us as we continue to expand and transform. The market and landscape are fast-moving and growing which is creating new opportunities.

**What will you be doing?**
- Support customer service team lead with order input and customer communications.
- Track orders coming up to scheduled delivery dates and liaise with production/planning to communicate delivery plans to customers.
- Creation of raw materials in manufacturing system to allow efficient creation of product BOM.
- Upload of product/ODM images in manufacturing system.
- Manage administrative tasks such as scheduling, documentation, and record-keeping.
- Assist in the development and maintenance of departmental policies and procedures - developing and using team SOPs as required.
- Maintain accurate customer records and databases.
- Manage correspondence and communications, both internal and external.
- Collaborate with the team lead to develop and implement strategies for improving customer satisfaction.
- Manage escalated customer inquiries and complaints as needed.
- Create commercial documentation for shipping samples/collections.
- Ensure customer development/sample invoices are created in a timely manner.
- Answer and transfer internal and external phone calls.
- General reception duties, greeting and assigning visitors to the relevant personnel.
- Assist Payroll Department with scanning work sheets.
- Organising travel, conferences, and event planning.
- Take ownership and management of meeting room booking system.
- Create/process/Issue work tickets for tracking of fabric, prototypes, and submissions.
- Creating products/colourways in manufacturing system and assigning raw material BOMs.
- Arranging test fabrics according to customer requests.
- Working with design/development teams to provide support as and when required.

**What will you bring to the role?**
- Experience in administrative roles, preferably in a customer service environment would be advantageous.
- Strong organisational and time management skills.
- Excellent communication and interpersonal abilities.
- Ability to self-motivate and be a keen team player.
- Knowledge of customer service best practices and strategies.
- Detail orientated person who works to a high degree of accuracy

**What benefits can you expect?**
- Flexible working - where appropriate to business needs
- 33 days flexible annual leave including Public Holidays
- Flexible benefits scheme - including reduced gym membership fees
- Early finish on Fridays
- Employer pension contribution
- Life insurance, Health/Wellness programme
- Health cash plan
- The opportunity to work for one of Scotland’s leading premium cashmere manufacturers supplying couture cashmere garments to prestigious fashion houses such as Chanel and Hermes
- The chance to live and work in the beautiful Scottish Borders offering a great work/life balance and high quality of life
- Access to training and development through the company performance management arrangements, promoting Continuous Professional Development