Software Support Analyst
2 weeks ago
**Software Support Analyst**
**Crowborough**
**Salary: Negotiable**
**VR/02988J**
This is an excellent opportunity for a Software Support Analyst to join this dedicated friendly team providing telephone and in site assistance to customers throughout the UK.
This is an enormous potential to expand and develop your IT skills and knowledge.
- Provide remote technical assistance to existing customers regarding bespoke business management software systems (desktop and mobile)
- Basic SQL database administration
- Identifying bugs
- Training customers on, and learning new software features
- Provide some on-site technical assistance and training to existing customers
- Desktop PC and Server installation, configuration, diagnosis as required
- Client, server and network security management
- Multi-site LAN, WAN and VOIP configuration and support
- Provide technical support to existing customers in use of a bespoke eCommerce platform
**Requirements**:
- Ability to learn quickly on the job, grasp business knowledge and communicate effectively
- Although training is provided, experience of Microsoft client\server environments, Microsoft SQL and networking technologies are advantageous
- The role is customer-facing, primarily by telephone, and requires good communication skills with excellent spoken English
- Bright, driven and energetic with a passion for learning and technology
- Overnight stays occasionally required for customer visits outside the local area
- Good communication skills
- Driving licence and car (for customer site visits)
- Ability to learn and adapt quickly
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