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Optical Assistant

2 weeks ago

Birmingham, United Kingdom Zest Business Group Full time

A full time Optical Customer Service Advisor is required to work for a lens manufacturer based in Birmingham within their customer service department. The company provides Optical lenses/glazing services to Opticians all across the country.

**Optical Assistant - Role**
- To resolve all returns queries in a timely, accurate and consistent manner by ensuring that glasses are analysed accurately and data from company MI systems is used to give the correct information and outcome.
- To ensure that departmental KPI's are met on a daily/monthly basis.
- To provide technical information regarding frames and lenses to Opticians
- When applicable, to supply advice on the dispensing of glasses in order to resolve queries from practices
- To build a rapport with key clients
- To deal with inbound calls/queries in a polite and efficient manor - ensuring the customer is left satisfied.
- To fully interact with the supply chain across the relevant sites
- To support the coaching and monitoring process within the returns team and to ensure that calls made to store comply with all the relevant criteria making a 'perfect call'

**Optical Assistant
- Requirements**
- Previous experience of working as an Optical Assistant or Glazing Technician
- Attention to detail
- Organised
- Able to build rapport
- Good at multitasking
- Excellent customer service skills

**Optical Assistant - Package**
- Working 37.5 hours a week
- Hybrid working - 40% in office, 60% at home
- Monday to Friday 9am to 5pm with 1 in 4 Saturdays (Day off in the week in Lieu)
- Salary is £19,700
- Quarterley Bonus scheme - 7%
- Annual Christmas Bonus
- Share options scheme