Quality Assurance Specialist

5 days ago


Edinburgh, United Kingdom Trip.com Full time

QUALITY ASSURANCE SPECIALIST - French, Italian or Spanish speakers

**About Ctrip**

**What we offer**
- 32 days holiday
- Life assurance
- Health cash plan
- Annual travel bonus
- Monthly performance bonus
- Gym discount near the site in Edinburgh

**Core Responsibilities**
- Determine and analyse any quality gaps and formulate appropriate recommendations through KPI monitoring and action tracking.
- Raise optimization suggestions to product/procedure identified from regular tasks.
- Lead innovation and continuous improvement in quality improvement project.
- Implement quality assurance standards and continuously optimize them according to business requirements.
- Conduct regular VOC to hear customer voice, summarize and feedback to relevant departments for improvement.
- Complete other tasks assigned by line managers.
**Key Qualifications and Experience**
- Native speaker of Italian/French and good capability of English in listening, speaking, reading and writing skills, and other language skill is prior.
- More than 2 years’ experience in call centre or quality control, flexible policies for outstanding ones.
- Good data analysis and operation ability, and able to independently work out and process all kinds of analysis reports.
- Good communication skills, execution and pressure resistance.
- Good at logical thinking and judgment.
- Be conscientious and responsible, and good spirit of collaboration.

**Job Types**: Full-time, Permanent

**Salary**: From £24,000.00 per year

**Job Types**: Full-time, Permanent

**Salary**: From £24,000.00 per year

Schedule:

- 8 hour shift
Ability to commute/relocate:

- Edinburgh EH3: reliably commute or plan to relocate before starting work (required)

**Language**:

- French or Italian or Spanish (preferred)
Work authorisation:

- United Kingdom (required)
Work remotely:

- No



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