Resource Controller Rolling Stock

**Why LNER?**

We go beyond. For everyone. Our vision is to be the most loved, progressive and responsible way to travel for generations to come. Now we're looking for the people who can deliver this, every day.

Since we took over on the East Coast mainline, we've been changing the face of rail travel. Our new Azuma train has brought faster journey times, more space and greater reliability. Our exciting plans to embrace new ideas, experiences, backgrounds and ambitions make this the ideal time to join.

Bringing passion. Being bold. Always caring. Owning it. They're the values that make us LNER.

Are you on board?

**Welcome to the Service Delivery Team**

Well, you might know us as 'Contol', or maybe you have met or spoken with us before at our home in York Rail Operating Centre (ROC). In a nutshell, the Service Delivery Team are responsible for the live delivery of the train plan. While historically this might simply have been about keeping people moving, our role today is about so much more. From units and traincrew to customer information and connections, rail replacement, fleet management and disruption. We work as a team to make sure that we deliver on our customers expectations, and when things go wrong, we are front and centre working to put the plan back together and to make sure our frontline teams have the resources and support they need. Its not always easy, we don't always get everything right, but we will always do our best for our customers and colleagues, 24 hours a day, 7 days a week.

**What you will be doing**

Our Resource Controllers are split into two teams, each responsible for a piece of the jigsaw but working together to deploy our trains and people in the most efficient way possible.

**The Resource Controller Rolling Stock **is responsible for the live deployment of our train fleets in order to ensure that each service we plan to operate has rolling stock allocated. This involves working with both internal and external stakeholders to understand our fleet availability, our requirements and any restrictions which might impact our ability to deliver a robust train service.

We are looking for talented people to join the team, don't worry if you don't have experience of working with rollingstock we can teach you these skills. What we need are people with a desire to learn, who can keep calm under pressure, can problem solve, and want to be part of a team.

**Of course, with these being such specialist roles, there are a few things we are looking for**
- Be a logical thinker and an effective problem solver
- Thrive in a fast-paced environment and work well under pressure
- Be a team player
- An ability to build strong working relationships
- Strong communication skills both written and verbal.

Please note, these roles work a 3-shift pattern, you must be able to attend work for these shifts in order to undertake the role;
Early turn: 06:15-14:30

Late turn: 13:45-22:00

Night turn: 21:30-06:45

All positions are based with York Rail Operating Centre and the roles cannot be undertaken remotely.

If this sounds like you, then we want to hear from you. Our people are our greatest asset and we are always on the look out for new talent. If you would like more information or to discuss the roles further, please contact;

**What you'll get**:

- Free travel on LNER + 75% off other companies' tickets (for you & dependents)
- Discounted international train tickets (after one year's service)
- 50% discount on LNER tickets for friends & family
- Generous pension scheme
- Annual cycle to work schemes/electric vehicle scheme
- Discount, savings and cashback scheme from top retailers
- Health & wellbeing schemes and discounts
- Host of training opportunities to help further your career
- Rewards & awards to recognise when you shine

**What we believe**:
To be the most loved, progressive and responsible train operating company, we must make a meaningful difference - always doing what's right for our customers, our people, the communities and destinations we serve, the future of the industry we lead and the environment we cherish.

We know that our people are the beating heart of everything we do. We are committed to creating an inclusive, engaged culture that supports everyone at every stage of their journey - and ensures that when you're at LNER, you can always be you. No wonder most people never want to leave

**Diversity and inclusion**
We are passionate about creating a diverse and inclusive workforce, representative of the communities we serve, and are creating ways to inspire diverse talent to join LNER.

**Developing our people**
We are focused on creating a learning culture, to support our people to be the best they can be at work by providing them with the tools and resources to navigate their development and career journey.

**Health & wellbeing**
To create a culture where our people can perform at their best, the physical health and mental wellbeing of our people is of paramount importa