Roastery Assistant

About the role

Coffee Gems, Artisan Roasters is one of the few coffee roasters in the UK focused in high quality coffee, with high standards of quality and obsessed with customer satisfaction. But also with a respect for sustainable sources by having strong and honest relationships with farmers who are always paid far higher than Fair Trade prices.

For our expansion plan, we are seeking an organised and enthusiastic Roastery Assistant to join our team at Coffee Gems. This hands-on role is essential for ensuring the smooth operation of our roastery and the efficient delivery of our products to customers. You will be responsible for the end-to-end fulfilment of online and collection orders, serving customers in the roastery, and maintaining the highest standards of cleanliness and organisation. This role offers a fantastic opportunity to learn about specialty coffee and contribute directly to our brand's reputation for quality and service.

**Key responsibilities**

**Order Fulfilment & Shipping**
- Accurately process, pack, and ship all customer orders, including freshly roasted coffee beans and coffee equipment.
- Organise and prepare all necessary shipping documentation, labels, and tracking information.
- Maintain order records and manage the stock of packaging materials.
- Ensure that all packed products meet quality control standards before dispatch.

**Customer Service & Sales**
- Provide a friendly and knowledgeable service to customers collecting orders at the roastery.
- Prepare and serve a range of coffee beverages to high-quality standards.
- Offer advice to customers on various coffee beans, brewing methods, and equipment to drive sales and enhance the customer experience.
- Handle cash and card transactions accurately using the point-of-sale (POS) system.

**Roastery Operations & Inventory**
- Maintain the cleanliness, organisation, and presentation of the roastery floor, stock rooms, and customer service areas.
- Proactively monitor stock levels of coffee beans, packaging, and equipment, communicating low stock alerts to management in a timely manner.
- Assist in receiving and organising inventory deliveries, ensuring items are stored correctly.
- Adhere to strict health, safety, and hygiene standards at all times.

**Essential requirements**
- Minimum availability of 20 hours per week, including mandatory availability to work on a Saturday.
- Demonstrable experience in a customer service or retail environment.
- Excellent attention to detail and accuracy, particularly in order processing and packing.
- Strong communication and interpersonal skills.
- Basic computer literacy for order processing and POS system use.
- Physical ability to lift and move boxes of coffee and equipment.

**Desirable experience**
- Previous experience in a coffee shop or roastery environment.
- Familiarity with online order fulfilment processes (e.g., generating shipping labels).
- Basic knowledge of specialty coffee.
- Experience with a POS system.

**Personal qualities**
- Highly organised and meticulous with a professional approach to work.
- Self-motivated and capable of working effectively both independently and as part of a team.
- Proactive and willing to take on responsibility for continuous improvement in processes.
- Eager to learn about coffee roasting, equipment, and logistics.
- Friendly, approachable, and reliable.

**What we offer**
- Competitive hourly wage of £12.50
- A supportive, and friendly team environment.
- On-the-job training and professional development opportunities in logistics, inventory, and specialty coffee.
- The chance to work at the heart of the business and contribute to daily success

**Job Types**: Full-time, Part-time, Permanent

Pay: From £12.50 per hour

Expected hours: 15 - 25 per week

**Benefits**:

- Employee discount
- Store discount

Work Location: In person