Customer Service Advisor

6 days ago

Lancashire, United Kingdom M Group Services Full time

**About The Role**:
Location - Oldham

Hours - 37 hours per week

**A bit about the role...**

As a Scheduling Administrator you will be able to proactively maintain a high level of organisation while working to tight timescales. The role requires assertiveness to ensure activities are closed down effectively and plays an essential part in the Smart Meter installation process we operate on behalf of our clients. The role includes both inbound and outbound calls, supplier and customer facing contact, and emergency calls from customers that require immediate attention and escalation. To be successful in this role you must be able to understand the inner workings of the Technical departments you work alongside and ensure synergy at wall times.

**Key Responsibilities...**
- Ensure Meter Work schedule is maximised and ensure the jobs are completed
- Ensure Meter Workers are utilising Hand Held Tablets to accept, progress and close jobs.
- Liaison with Meter workers and District Technical managers where deviations are identified.
- Customer facing communications to customer where changes occur.
- Daily jeopardy management in line with contractual obligations.
- Appropriate and timely raising of conflicting priorities to Team Leaders with view to process resolutions.
- Management of emergency and unassigned tasks to resolution.

**What you'll bring to the role...**
- Highly organised and able to prioritise.
- Good judgement and able to make good decisions in limited timescales.
- Exceptional telephone manner.
- Assertive when required.
- Thrives on achieving targets.
- Analytical, able to see the best way to prioritise.
- Strong problem solving abilities.

**What we can offer you**
- Access to employee assistance programmes
- Discounts with national retailers
- Eye care vouchers
- Mobile Phone Discounts
- Reward & Recognition Scheme
- At MGS Energy _
- Retail we recognise and value the benefits from our workforce diversity. We are committed to creating a diverse and inclusive environment to develop a culture where our people feel included and valued._

**About The Company**:
**Who we are...**

M Group Services is proud to be one of the UK's largest utilities support organisations - and we’re still growing, with some exciting times ahead We pride ourselves on being award-winning and recognised for our diligence, customer service and expertise. We work with our clients and partners to ensure we keep abreast of industry developments and remain at the forefront of progress.

Energy Retail Division is a part of M Group Services, a £1.7 billion turnover business, with a wide and diverse field of operations that regularly presents opportunities for growth. M Group Services have been one of the Times 100 Top Track Companies for the last three years running and in 2021 was presented with the Armed Forces Covenant Gold Award. Across all our businesses, we work hard to facilitate an environment that values and promotes our colleagues.

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