Income Officer
7 days ago
Housing Association in the West Midlands are looking for Income Officer on permanent basis.
Job Purpose:
This is a registered care and support charity providing services (homeless, mental health, young people, older people, BME groups and domestic violence) to people in the Midlands
About You
Are you target driven, proactive and passionate about delivering excellent customer service? An exciting opportunity has arisen for an Income Officer to join the Income Management Team.
You will play a key role in maximizing income for the Group along with helping our customers to sustain their tenancies.
Main Responsibilities
- To maximise collection of rent and reducing arrears on a patch of around 600 properties.
- To provide a proactive customer focused service to customers.
- Ensure all rent accounts are monitored regularly and prompt action is taken to prevent rent debt or the escalation of rent debt for our customers, in line with our policies.
- To carry out home visits or virtual face to face contact in connection with income recovery or arrears prevention.
- Maintain up-to-date knowledge of housing and welfare benefits, providing information and signposting customers to relevant agencies.
- To prepare cases for court and represent cases as necessary.
- To ensure that clear and up to date information is maintained on CRM.
- To work in partnership with external agencies to ensure you are delivering a responsive service and maximising income recovery.
- Achieving agreed performance targets for the collection of rent and reduction in arrears.
- To attend meetings and carry out duties outside of normal office hours when necessary for the delivery of the service.
Education
- 5 GCSE's or equivalent to include maths and English or other relevant professional qualifications
Knowledge & Skills
- Good understanding of social housing issues
- A demonstrable knowledge of best practice in income management and debt collection
- A demonstratable knowledge of Housing and Welfare Benefits.
- Computer literate understanding of spreadsheets and ability to use various software packages.
- Ability to use own initiative in dealing with a wide variety of people.
- A working knowledge of legislation and the regulatory requirements relevant to the department.
- Experience of working within a busy environment.
- High level of numeracy and literacy
- Understanding of health and safety responsibilities, including lone working.
- Experience of building effective relationships with internal and external partners
- Clean driving licence with access to a motor vehicle
Experience
- Experience of working in income recovery
- Experience of preparing court papers and presenting cases at County Court
- £26,700 per annum (plus car allowance (£1,680)
- 37.5 hours per week
Eden Brown is committed to equality in the workplace and is an equal opportunity employer.
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