IT Engineer

Our client, a prestigious educational establishment in Egham requires an IT Engineer to respond to IT related enquiries and undertake fault diagnostics and resolution. An excellent range of benefits are on offer as well as a delightful working environment.

Responsibilities will include:

- Provide support to all users - troubleshooting across all departments and divisions
- Manage support issues through to resolution using the helpdesk and updating request status
- Develop collaborative relationships with faculty and staff, working with them to satisfy requests for new hardware and software;
- Contribute experience, knowledge and expertise to ideas development and the introduction of new technologies
- Help to develop our in-house infrastructure, servers and networks, test and deliver new or amended hardware and devices or software as part of the team or as a delegated project for live production;
- Understand and articulate the impact of any changes to internal systems, ensuring documentation is maintained or developed where required;
- Understand and be comfortable with a detailed level of common protocols, systems and network topology, DNS, TCP, DHCP;
- Understand and demonstrate knowledge of switching and VLANS;
- Understand and demonstrate knowledge of VMWare Enterprise. GSuite and Office 365
- Install, configure and support the service catalogue in the range of software used
- Remain up to date with changes in common systems:

- Understand and know the impacts of Cyber Security and proactively keep up to date with worldwide threat developments and solutions. Bring ideas to the team for discussion and help install solutions to protect the network against attack.