Membership Services Manager

2 weeks ago

Farnborough, United Kingdom HighPoint Full time

**Great opportunity for an individual who has strong people management skills and experience of managing corporate memberships for a Trade body or similar B2B organisation or proven attraction and retention of key corporate accounts and strong networkingskills**

The key function is the attraction and retention of members and the delivery and promotion of a programme of services and activities to enhance the membership value proposition. The role also involves leading a team of two membership executives and an administrator.

**Membership Services Manager Responsibilities include**:

- Ensure personal and team delivery of key objectives set out in the business plan
- Ownership of annual renewal process including all validation and reporting activity
- Ensure team is coached and mentored to deliver activity required to meet new membership budgets and numbers.
- Review and enhance membership processes to support renewals, enquiry conversions, on-boarding and retention of members.
- Deliver membership events programmes and liaise with external stakeholders and the events team to ensure that the membership team is adequately represented at all industry events.
- Negotiate offers and discounts for external partners.
- Key Account Management: plan and organise senior engagement activity across of key accounts to ensure relationships are maintained at an appropriate level.
- Facilitate and develop SIGS and forums.
- Co-ordinate and chair monthly call with BD Managers from across the business - encourage and influence sharing of knowledge.
- Budget planning and departmental cost control
- Conduct team meetings, 1-1's and appraisals.
- Travelling to events - London and UK which will also include overnight stays.

**Membership Services Manager Experience & Attributes**
- Strong organisational and project planning and delivery skills.
- Strong listening skills and ability to identify themes around issues members are experience and work with internal stakeholders to provide solutions.
- Confident, engaging and approachable personality
- Flexible approach; ability to travel overnight for early meetings/events.
- Strong Microsoft skills and CRM database skills
- Experience working for a membership organisation highly desirable
- Proven ability to propagate interest with potential members
- Experience of leading a team including 1-1’s, supporting with goal setting etc.

**Membership Services Manager Package includes**:

- Company Bonus Scheme
- Company Pension
- Healthcare
- Life Insurance
- Hybrid working
- Volunteering Days

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