Guest Experience Team Member

5 days ago

Blackpool, United Kingdom Haven Full time

Guest Experience Team Member - Haven

We are currently recruiting for a Guest Experience Team Member to join our team.

We are looking for bright and breezy people who can bring refreshing enthusiastic service to our customers and are always open and clear in their dealings with everyone. We don’t do silly rules and our main focus is to chase away the stress of our guests. We go out of our way to treat everyone we come into contact with as family ensuring they leave us with a lifetime full of happy memories
Safeguarding is one of our business priorities. Our
teams are committed to providing a safe and secure environment and promoting
the welfare of children and young or vulnerable adults.

**Purpose of the role**:

- Provide a warm and friendly welcome to all our guests and visitors at all times
- Local information - be ready to share your knowledge and experience of the area to help our guests make the most of their holiday time
- Help to give our guests a great start to their holiday during check-in, wow them with a great first impression of our team
- Park knowledge - be able to chat to guests about all the great facilities and activities on Park, and suggest those that the family might enjoy
- Preparation - getting everything ready for our guests to arrive and check-in, making welcome packs, courtesy telephone calls
- Take accurate detail of any maintenance/repairs needed and process straight away so that we can fix it for the guests asap and get it right first time
- Do the right thing - if a customer has cause for complaint, let’s put it right and make sure that the guests are able to get back to enjoying their holiday.
- Any other duties requested by your Manager

**Requirements**:
Please be aware that the role requires flexibility and includes weekend and some evening work.

**Core Competencies**:

- Excellent communication - encourage dialogue, deliver clear message, able to listen to customer
- Customer service ethics - discover and respond to customer needs
- Building strong customer relations - develop positive relations
- Sales focussed - achieving targets, negotiation to close
- Results driven

**The benefits of working with us**:
Join us for the summer, with the potential to become
permanent at the end of the year, we also have many permanent roles on
offer too.
Competitive rates of pay
Accommodation available in many of our parks if you don’t
live locally
50% off food in our restaurants and take away every shift you
work
Regular team incentives with great rewards
Holidays
Discounts of 20% for all of your family & friends in Haven, Butlins
& Warner Hotels
20%
off in our shops and venues
Free
use of Pool, Gyms and many other Leisure facilities
Funded
qualification development opportunities from Level 2 to Masters Degrees
for permanent team members
Access
to the Employee Assistance Programme including support for your wellbeing
and free access to advice and expertise on financial and legal matters etc
Fantastic
discounts when making purchases from most major retailors and hundreds of
discounts on everyday purchases
Team
Member of the Month Awards
Instant
Recognition schemes with great rewards through our busiest times
Long
Service awards for permanent team members

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