Support Care Administration
5 days ago
St Raphaels Hospice retail team are based at our North Cheam office close to local shops and bus stops. St Raphaels Commerical Director is looking tor a strong, organised and pro-active administrator who can implement work flows, reports and generally provided streamline admistration to the retail business.
**Job Summary**:
To support the Commercial Management Team in developing and supporting the retail function. To provide administrative support to the commercial team as a part of the Supporter Care Function.
**Key Responsibilities**
- Support the Commercial Management Team in the delivery of the retail strategy working with all retail teams and Supporter Care.
- Monitor shop visit reports and action H&S, merchandizing equipment, supplies and maintenance requests.
- Have oversight of correspondence from landlords and councils completing necessary paperwork.
- Provide support for retail events from booking rooms, setting up and closing down all the admin. Undertake special projects as requested.
- Ensure shops have collateral for all events, fundraising and marketing in line with the retail calander.
- Take responsibility for approval of all retail holidays and sickness reporting providing commercial management with accurate up to-date absence information.
- Manage the rota liaising with Lead Managers, banks staff and commercial team.
- Ensure all administrative tasks are completed as per retail policies and procedures.
- Bank shop takings providing accurate reconciliation to prevent cash loss and provide security.
- To recruit and train retail specific admin volunteers.
- Control costs such as petty cash and consumables ordering in bulk and getting the best cost savings. Check delivery notes and invoices and prepare for commercial management team approval. Work with finance re invoice queries and supplier payments.
- Provide sales analysis and data to support retail performance to the Commercial management team and shops. Work with eProductive to develop new functionality and resolve issues.
- Be the first point of contact for shops trouble shooting card machines and tills. Be responsible for inputting sales and cashing up of the Capitol House till and recording staff purchases.
- Set up and monitor new goods process setting up till functionality and till reports.
- Undertake admin tasks as a part of the Supporter Care team as required.
- To ensure that all Health and Safety polices are adhered to both in the office and in shops.
- To ensure the highest level of customer service, with both internal and external customers.
- To adhere to all retail and Hospice wide policies and procedures.
**PERSON SPECIFICATION**
- Good basic education to GCSE or equivalent.
- Proven customer care experience within a retail environment.
- Ability to prioritise workload
- Previous experience of EPOS till systems.
- Experience of data inputting and file management.
- Approachable and inclusive manner.
- Adaptable with an ability to creatively problem solve.
- Confident and articulate.
- Experience of importing data from various third parties.
- Proven ability to work on own initiative and as part of a wider team.
- Excellent communications skills including face to face, written and phone manner.
- To be able to work across teams within fundraising and finance.
**Job Types**: Full-time, Permanent
Pay: £27,436.50 per year
**Benefits**:
- Company pension
Schedule:
- Monday to Friday
Work Location: In person
Application deadline: 10/01/2025
Reference ID: SCAR/01
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