Gp Receptionist

**GP Receptionist**

**Job description**

We are a friendly GP practice across two sites with continued growth. We are looking for dynamic receptionists who enjoy helping people and enjoy working well in a busy and yet demanding environment. If you have great empathy and an excellent telephone manner with good interpersonal skills, an exceptional multi-tasker, then we would love to hear from you.

You will direct patients in accessing the appropriate service or healthcare professional either in person or via the telephone. You will also provide administrative support to the practice team including processing post and scanning documents

You will have experience in administration or working with the public on reception, ideally in a GP or healthcare setting but not essential, but you must have good communication skills and be committed to great customer service.

You may be required to work in at our branch site, Derrydown Clinic.

Main Duties:

- Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.
- Deal with all general enquiries, explain procedures and make new and follow-up appointments and contact patients if their appointment changes.
- Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
- Open post and ensure it is distributed correctly.
- Scanning internal/external post and documentation as required onto Docman
- Contact patients in the event of any changes to their booking or a clinic.
- Book transport and ambulances when required.
- Ensure that all new patients are registered onto the computer system promptly and accurately.
- Explain practice arrangements and formal requirements to new and temporary patients and ensure procedures are followed.
- Action repeat prescription requests and ensure that they are ready for collection by the patient, either on the computer or manually and accept payment.
- Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts.
- Enter patient information on to the computer and retrieve data as required.

**Job Types**: Part-time, Permanent
Part-time hours: 30 per week

Schedule:

- Monday to Friday

Work Location: In person