Helpdesk Administrator

**Helpdesk Administrator**
**The Role**

We have a temporary to permanent opportunity for an administrator to join our Helpdesk team, providing customer and administrative support to a key client.
**Main Duties**
- Interact with the client Helpdesk systems and allocate job requests/tasks to the relevant team
- Monitor all open job requests/tasks to ensure they are completed on time
- Ensuring that the client Helpdesk systems are kept up to date with accurate information
- Acting as the primary point of contact with customer enquiries
- Providing generation administration support such as typing of letters, scanning and filing of documents

This list is representative only and not exhaustive.

**Required Skills**:
All relevant training will be provided, and the role requires the following skills:

- Confident with the telephone
- Positive approach and a can-do attitude
- Competent user of Microsoft Office
- Good Excel skills
- Clear verbal & written communication skills
- Maintain accurate records and customer files
- Punctuality and effective time-management
- People person with a proactive and positive attitude
- Able to work as part of a team and as an individual

If you require more information or are interested in the above role please contact Vanessa on 07384827424.

Resourcing Group is acting as an Employment Business in relation to this vacancy.