Document Production Associate

Document Production Associate

Salary: £26,304 per annum plus 10% shift allowance (£28,934.40 total), plus company benefits

Location: Leeds. LS10 1AB

Contract: Full Time

Shifts: 40 hours per week, Monday - Friday, 3.00pm until 12.00am with 1 hours unpaid lunch break

Work model: Hybrid only after the first 6 months.

Williams Lea seeks a Document Production Associate to join our team

Williams Lea by RRD is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea by RRD employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised onshore facilities, and through best cost company offshore locations.

Purpose of role

We are seeking a talented Document Production Associate to join our team, based at our Onshore Delivery Centre in Leeds, supporting our client — a key global law firm.

In this role, you will work collaboratively within a team environment, producing, formatting, and quality-checking a wide range of client documents to meet strict client deadlines. You will confidently interpret client instructions, follow established brand guidelines, and proactively seek clarification where required to ensure complete accuracy and alignment with expectations.

This role is ideal for a self-starter with strong organisational skills, an eye for detail, and a commitment to delivering accurate and timely work. You will thrive in a team-focused, fast-paced environment, contributing to the seamless delivery of services to our client.

Key responsibilities
- Create, format, edit, and proofread business documents to client specifications and brand standards.
- Perform quality assurance checks to ensure accuracy, consistency, and completeness of all work.
- Review and assess incoming job requests, clarifying instructions as needed.
- Track and manage tasks using logs or workflow systems to meet agreed deadlines.
- Perform intake and workflow coordination functions, escalating issues where necessary.
- Communicate effectively with team members, supervisors, and clients on project status or concerns.
- Use required software, technology, and office equipment proficiently to complete tasks.
- Troubleshoot basic software or hardware issues, escalating complex problems as needed.
- Follow Williams Lea and client policies, including data security and confidentiality requirements.
- Support a proactive, service-focused environment and contribute to continuous process improvement.
- Use equipment and supplies efficiently to support cost-effective operations.

Key Competencies
- Minimum 1 year of document production experience, ideally in legal, banking, or corporate environments.
- Proficient in Microsoft Office (Word, Excel, PowerPoint) with strong keyboarding and typing skills.
- Familiar with additional document editing, conversion, and PDF tools.
- Strong attention to detail with the ability to ensure accuracy and consistency.
- Capable of managing multiple tasks and meeting tight deadlines in a fast-paced environment.
- Able to troubleshoot basic software and hardware issues.
- Exercises sound judgment and escalate issues appropriately.
- Professional verbal and written communication skills.
- Able to work independently and collaboratively within a team.
- Maintains confidentiality and handles sensitive information responsibly.
- Customer-focused, self-motivated, and adaptable under pressure.

Personal attributes
- Detail-oriented, with a strong commitment to producing accurate, high-quality documents.
- Organised and disciplined, able to manage multiple tasks and meet tight deadlines.
- Adaptable and versatile — able to respond to changing priorities, client needs, and workflow demands.
- Strong communication skills, with the ability to understand and clarify client instructions.
- Practical problem-solver, able to identify issues and escalate appropriately when required.
- Self-motivated and proactive, taking ownership of tasks and delivering work with mínimal supervision.
- Resilient and receptive to feedback, using it to continuously improve performance.
- Collaborative team player who contributes to a supportive, service-focused environment.
- Professional and reliable, maintaining confidentiality and demonstrating integrity at all times.
- Customer-focused, with a positive attitude and a commitment to excellent service delivery.

Rewards and Benefits

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

- 25 days holiday, plus bank holidays (pro-rata for part time or fixed term roles)
- Salary sacrifice schemes, retail vouchers - including our TechScheme which can be used on a range o