Tool Hire Supervisor

**Tool Hire Supervisor**

At Jewson we pride ourselves on our ability to provide a great welcome to our customers, being proactive when helping them, being trusted, and recognised for our 'customer first' approach. If you enjoy a customer-facing role where you are responsible fordriving sales and business opportunities, and enjoy working with mechanical equipment, then this **Tool Hire Supervisor** could be a great opportunity for you.

This **Tool Hire Supervisor** role is working in our Jewson Branch in **Redditch**. Jewson is the biggest employer in the UK Saint-Gobain business, with over 500 branches.

**What will I be doing in this role?**

The Tool Hire Supervisor role is a varied and busy role. You will be focused on generating profitable business by building relationships with customers both face to face and via the telephone to achieve maximum sales, while ensuring effective and efficientrunning of Tool Hire in line with Health & Safety guidelines.

This role offers a varied mix of customer / account management and commercial focus. You're expected to be hands on involved with the sales counter, dealing with customers face to face & over the phone to build a profitable pipeline and good picture of themarket. We can provide you with the product knowledge needed, however we need you to bring with you the right driver, determination and understanding of how to maximise on sales opportunities.

**Key day to day duties include**:

- Supervising a small team to ensure that profitable customer relationships are built and maintained; driving sales and seeking new business opportunities with new and existing customers
- The creative and efficient scheduling, allocation and management of the tools - working closely with other local branches to ensure that all contracts can be fulfilled to maximum capacity
- Ensure sales orders and delivery schedules are processed accurately and promptly and advising customers on trading terms and conditions
- Servicing and maintenance of all tools making sure that any technical problems, faults and repairs are dealt with efficiently
- Administration duties to ensure that all tool hire reports and health & safety data is up to date

**What skills are we looking for?**
- A customer-focused approach and the ability to develop and maintain excellent relationships with customers and suppliers
- Strong commercial acumen and the ability to manage customer needs whilst maximising profit
- Strong mechanical mind-set - you may not have worked with tools before but can demonstrate an understanding of, or interest in mechanical equipment
- A positive attitude and the desire to want to continually improve our service
- A full driving licence to be able to deliver equipment locally

**What will I be doing?**

Our Tool Hire Supervisors are essential within the branch network, you will build relationships with Customers and understand their wider requirements in order to maximise sales growth. You will be in regular contact with our Customers and therefore youplay a huge part in delivering a fantastic customer experience. In order to support our customers and deliver a great service you will;
- Get to know our product lines and services in order to make the most of all customer interactions in line with our Jewson Values
- Supervising a small team to ensure that great relationships are developed with new and existing Customers, understanding their needs and providing proactive advice and solutions so that you can deliver the best experience possible
- Use our in-house systems to process customer orders, organise tool hire delivery and collection, keeping customers updated throughout their journey
- Collaborate with the wider network to support Customer requirements and business activities
- Get to know the local market to support plans for sales growth
- You may be occasionally required to carry out basic maintenance and cleaning of our tool hire equipment in the workshop
- Make Health & Safety a priority and demonstrate how you can keep yourself and others safe at work
- Work with colleagues to suggest opportunities for improvement

WHO ARE WE ?

**Are Jewson and Saint-Gobain an Inclusive employer?**

Our Customers are all unique and so are our colleagues. We believe in including everyone so it doesn't matter what your background is, we care about what you can offer and we welcome anyone who is passionate about our Customers and shares our Values.

**And what about flexibility?**

The world of work is changing, and at Saint-Gobain we are open to new ways of working in order to attract talented people to our business. We understand that everyone has different needs and commitments. Therefore, we are very open to discuss any flexiblerequirement or need that you may have for this role