Quality Assurance Tester

**What We Do**

We provide premium and direct services for events, bookings and experiences. We provide easy-to-use and self-service booking tools for customers of live events.

Our professional team provides event consulting services, advertising, customer service and on-site event support. Our software lets organisers take online payments, sell tickets, manage customers, and much more beyond. We promote and deliver live events through our live entertainment arm, Citizen Live.

**Our Mission**

Citizen Ticket's mission is to become the most fundamental platform for experiences, add long term value to our clients and make a lasting positive impact to our planet.

**Why We Do It**

We believe ticketing _can_ be fair, ethical and for the common good.

We focus on long term impact over short term profits. We’re here for long-term sustainable growth of our company, our clients' events, our employee’s careers, and our ever-growing forest of trees.
- We nurture establishing events and give real support to established events. We have a culture of honesty, transparency and accountability.
- We reject hidden booking fees, dodgy financial practices and opaque dealings. Our organisers’ funds are kept separate from our own operations.
- We believe passionately in sustainability. We plant trees, and our servers run on green energy.
- We’re anti-tout and anti-fraud. We pioneered cryptographically signed tickets with ticket wallets.
- We’re serious about customer satisfaction (just look at our reviews). We provide easy and fair return, transfer and exchange features.
- Our employees are given a living wage, flexible working and unlimited holiday.

**We’re Citizen Ticket** and whether you’re an event host, an attendee, or an event professional, we invite you to join us on our journey.

**THE PRODUCT**

The product is a self-service web platform allowing event organisers to manage and monitor the sale of tickets, season passes and more. The product includes a customer-facing ticket purchasing platform.

**THE ROLE & RESPONSIBILITIES**

The QA Tester is a core role of our development team. The QA Tester will be chiefly responsible for maintaining and assuring the quality of our web platform product.

As a QA Tester at Citizen Ticket, you will;
- Complete functional, integration and regression testing
- Estimate/Score tasks from User Stories and/or Designs
- Follow, maintain and create new test scenarios/plans
- Identify and report bugs to ISTQB standards
- Coordinate with developers/product owner/designer to faster resolve found issues
- Evolve our QA processes by identifying weaknesses or opportunities

**EXPERIENCE**

We are looking for an experienced QA Tester to fill the role.

**THE CANDIDATE**
- Passion for finding bugs
- A keen eye for detail and an eagerness to drive high standards
- Experience in testing a complex web-based systems
- Proven ability to keep to a release schedule & deadlines
- ISTQB certification or a strong understanding
- Experience working in a development team
- Knowledge of Agile methodology
- A strong desire to build something and to work in an innovative, dynamic and fast paced company
- Must be a self-starter, able to motivate and manage themselves effectively.
- Polite, well mannered, excellent written and verbal communication skills
- Knowledge or experience in automation testing/scripting would be desired

**TEAM RESPONSIBILITIES**
- Work within Gitlab to manage issues, tasks and merge requests
- Proactively communicate with the team
- Plan, discuss, achieve, and retro sprints
- Join Level 2 Support rotation, for learning how the platform is used by our clients day-to-day, diagnosing reported problems and responding to our customer support team
- Contribute to development team culture by sharing knowledge, hosting occasional presentations and workshops

**Salary**: £35,000.00-£45,000.00 per year

**Benefits**:

- Flexitime

Schedule:

- Flexitime
- Monday to Friday

Ability to commute/relocate:

- London: reliably commute or plan to relocate before starting work (preferred)

Work Location: Hybrid remote in London