Strutt & Parker - National Head of Department, Estates and Farm Agency

Our Estates and Farm Agency Department comprises a network of 19 agents who provide professional advice to private clients, trustees, executors, as well as corporate and charitable organisations regarding the valuation, sale, and acquisition of farms, country estates, sporting estates, and high-value rural properties. This generally encompasses properties with residential, commercial, and strategic assets.

The Department is divided into seven regions with the National team being involved with all transactions over £5m, as well as working very closely with the Country House Department.

The position is based in our Chelsea/Marylebone offices, but it will necessitate client and site visits throughout England including visits to regional offices and some remote working.

**The role**

As the leader of a National department, this individual will work closely with the Head of Department as key contributor to the management of the business line. They will have overall responsibility for driving strategic initiatives; management of the client and service delivery, profitability, and people; and will be a brand representative internally and externally as the expert in their field.

This individual will;
**Strategy**

Actively contribute to the business line strategy and implement this at a department level.

Set the department strategy, and ensure progress against annual objectives, and alignment to the wider business objectives.

**Clients and Service Delivery**

Oversee the delivery of high quality advice and service to clients and act as an escalation point as required.

Ensure collaboration with local Regional Residential, Land Management and Estates and Farm Agency teams to the benefit of our clients and the service they receive.

Act as a role model in the development and winning of new business opportunities at a national level, whilst instilling a focus on consistent business development within their teams.

Have active role in high profile business development opportunities, within and outside of the Residential business line.

Be responsible for department compliance with all internal processes / regulations and the management of key risks and regulations (including RICS, Health & Safety, AML, compulsory training)

Be responsible for the management of data within the department, whilst ensuring it is used effectively and in line with any internal process or regulatory requirements.

**Financial Performance**

Be accountable for the financial performance of the department, and will develop and implement initiatives to improve revenue generation and profitability.

Accurately forecast revenue and cost for the department, ensuring regular liaison with the central teams and timely delivery of financial information.

Be responsible for the achievement of personal, team and department financial targets against forecasts.

Monitor and drive department performance through the use of KPIs and targets for teams within the department

**People**

Be responsible for leading the National team, whilst having local management responsibility in their home office. This includes the management of annual people processes at a department level.

Have effective and regular communication with all local heads of department, supporting them to drive performance and implement local actions.

Ensure regular communication with the whole department and individual teams to promote the sharing of information both from and to Business Line management.

Regularly communicate with and coach local heads of department to instil a culture of continuous professional development and a focus on the retention of talent.

Maintain a strong internal and external network to allow for effective recruitment of talent and development of succession plans.

Contribute actively to recruitment, training, management of career paths, promotions and successions

**Brand**

Represent the department both within the Strutt & Parker business and to the market as a spokesperson and expert in their area, maintaining high visibility at national level with the support of the Marketing / Communication teams.

Use their network and position as a brand representative to actively promote the brand in the external market and drive business development opportunities.

Work collaboratively across Residential and the wider business to promote effective interdepartmental working and cross selling.

Identify opportunities for collaboration or representation at internal and external events both within our markets and in the wider BNP Paribas Group.

**Process & Systems**

Responsible for the delivery of a high quality service.

Manage change effectively in order to improve quality and profitability.

Improve systems and processes - be innovative and creative and encourage this in others.

Compliance / monitoring and oversight.

**Company**

Conscious of and takes steps to protect the interests of BNP Paribas Real Estate/Strutt & Parker, employees and reputation.

**Person sp