UX Designer

Overview:
Do you want to be help enrich the lives of learners worldwide?

At RM, we’ve been pioneers of education technology since 1973. We provide technology and resources to the education sector supporting over 10 million students around the world. We work with 28,000 schools, nurseries, and education trusts in 115 countries to deliver customer-centric solutions that improve education outcomes worldwide.

What we do helps learners at all stages of their lives, from preschool to higher education and professional qualification, we partner with schools, examination boards, central governments and other professional institutions, to enrich the lives of learners.

We have an award-winning portfolio of products and services that deliver digital assessment solutions for organisations globally in the general qualification, professional qualification, and higher education sectors.

We are looking for a seasoned UX Designer who has end-to-end UX skills in the product development lifecycle, and the versatility and adaptability to meet the needs of different business areas. You understand the principles of continuous discovery and product iteration, are comfortable with ambiguity, and have a strong bias for action. You actively seek out opportunities to conduct user research and gather data at all stages of the design process. You are known for your initiative, pragmatic approach to design, and expertise in balancing user needs with business objectives. You think strategically about driving business impact, and have a track record of delivering successful products that delight users and move key metrics.

You will execute hands-on design for one of our large, core products that is used by global leaders in the education sector. You will advocate for and work to the design strategy, and design customer journeys that link across our digital assessment portfolio. You will collaborate with product managers, engineers, support teams, account teams, etc. to support them across all stages of the design process.

You will report directly to the Lead Designer and work closely with them to implement the design strategy.

This is an exciting opportunity for someone looking to be part of an ambitious, purpose-led company looking to transform learning and assessment.

Location: Hybrid (1-2 days per week onsite in Abingdon, and occasional travel for user research)

**Responsibilities**:
Responsibilities include conducting user research, shaping the product vision and roadmap, designing intuitive interfaces, and validating solutions with users. You will build strong relationships with product management, engineering, and other stakeholders to ensure the successful delivery of impactful features as well as larger, end-to-end assessment propositions.

Excellent communication and collaboration skills are a must, as you will be working closely with diverse partners, including offshore engineering and delivery teams, to ensure successful implementation.

You should have a strong grasp of interaction design principles, be proficient with industry tools like Figma, and have some familiarity with content design. But beyond just technical skills, you should bring a user-centric mindset, creativity, analytical thinking, and a bias for action. You may need to wear multiple hats and collaborate with other disciplines like marketing and customer success. You should be comfortable working autonomously and taking initiative to drive projects forward.

Given the ways of working in this team, experience in large enterprises with matrix environments would be highly advantageous.

Main Responsibilities
- Lead the UX strategy and roadmap for a core product in our Assessment portfolio.
- Lead the design and prototyping of ideas and solutions, always focusing on user needs.
- Regularly sync with offshore development teams to get early feedback, align on feasibility, conduct design reviews, and ensure the user-centricity of final implementations.
- Plan and conduct user research and evaluation activities, turning raw research data into insights.
- Work directly with customers and users to understand their needs and translate them into tangible solutions.
- Collaborate with development and product teams to turn prototypes into working products.
- Facilitate and lead workshops.
- Produce design assets such as user journeys, workflows, personas, wireframes, and prototypes - and know which ones are right for the job
- Engage with stakeholders to inform your design and to advocate for the value of great user experience.
- Be an active member of the design community, sharing best practices and tools with the team and wider business.

**Experience**:
You have proven experience working as a UX designer or product designer within cross-functional teams, taking a user-centric approach to design and collaborating effectively to build high-quality software products or services.
- **UX/Product design excellence**
- Laser focus on user centricity - you enjoy workin