Customer Service Advisors Hybrid Working

2 days ago

Smethwick, United Kingdom Pertemps Black Country Perms Full time

We are recruiting a Customer Service specialist to join a leading global supplier based in Smethwick. The objective of the Customer Service Specialist will be to support our Customer Service Centre to deal with everyday customer service enquiries. The benefitsworking with this position are excellent, ranging from 25 days holiday plus excellent pension scheme and other health benefits.
This role is a hybrid position - 3 days at work and 2 days at home.
The main duties will be:

- Qualify customer requirements and reduce customer downtime through effective questioning
- Receive and process requests from customers and colleagues via all incoming streams.
- Liaise regularly with customers to provide real-time status reports on currently active work, and all matters relating to any Maintenance Agreements
- Contract amendments (premium and non-premium), Amending Maintenance Agreements as required in an efficient and timely manner, including raising of Invoices and Credit Notes
- Working within our UK Service Business in a 'front line' support role.

The successful person will have the following skills:

- Excellent communication skills, both written and verbal, with internal and external customers
- PC literate with an excellent working knowledge of Excel and Word
- A positive and enthusiastic individual with a 'can do' attitude
- Strong focus on quality customer service with a natural desire to meet and exceed customer expectations
- Ability to own and prioritise workload with an aptitude for multitasking
- An efficient team-player with the confidence to work both independently and alongside all peers in the field and at head office
- An individual with high attention to detail in order to maintain the highest quality and service delivery standards
- Able to remain calm and focussed when working in a pressurised and fast-paced environment

In return the company will provide full training and support and the opportunity to progress into a more senior role.
Benefits include: Pension, ample on-site parking, optical and dental discounts, employee rewards and recognition schemes

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