General Practitioner Assistant

5 days ago

Croydon, United Kingdom Violet Lane Medical Practice Full time

**Overview**

A General Practice Assistant (GPA) will support the General Practice clinical teams smooth running of clinics by performing the more routine administration and clinical tasks on behalf of the GP freeing up their time to focus on the patient.

Utilising the NHS Health Education England GPA Competency Framework, the post holder working within general practice/primary care will provide capabilities within care, administration, clinical, communications and health records management.

They will work collaboratively with the healthcare team to meet the needs of the patients, supporting the delivery of local policy and procedures.

Training will be provided for the right applicant to help acquire the skills for the job. Educational and clinical supervision will be provided by the primary care team.

**Responsibilities**
- **S**orting all clinical post and prioritising for the GP(s) regarding actions required
- Signposting some received correspondence to others, e.g., clinical pharmacist, practice nurse
- Support practice patients by arranging appointments, onward referrals, clinical tests and follow up appointments.
- Preparing patients, prior to seeing the GP(s), by taking a brief history and basic observations.
- Conducting urinalysis
- Taking blood pressure readings
- Performing ECGs
- Performing phlebotomy
- Explaining treatment procedures to patients
- Supporting the GP(s) and Nursing teams with immunisations.
- Assisting with Infection Control Audits on a regular basis.
- Attending a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed
- Contributing to public health campaigns (e.g., flu clinics) through advice or direct care
- Maintaining a clean, tidy and effective working area at all times

**Requirements**:

- Experience - Desirable
- Administration experience
- Experience of working in a primary care or healthcare setting - Desirable
- Experience of computer system apps such as Word
- Experience of general practice systems such as EMIS Desirable
- Experience of working in medical setting. Desirable
- Driving Licence - to travel to multiple Surgeries.
- Education - Essential Degree level prefered
- Intellectually robust with a good standard of education with Maths and English GCSE
- Good general knowledge of IT software apps such as outlook, word and excel.
- Skills - Essential
- Ability to demonstrate a methodical, organised and flexible approach to work.
- Effective listening, verbal and written communication skills.
- Excellent interpersonal and customer service skills, with the ability to communicate effectively with a diverse range of people, establishing and maintaining effective working relationships.
- Ability to maintain a high level of confidentiality and discretion at all times.
- Caring and empathetic approach to handling patient issues & complaints.
- Flexible and reliable
- A mature and professional manner.
- Commitment to providing a high quality of service.
- Ability to learn quickly about the business and a willingness to learn.
- Work effectively as a team player.
- Ability to remain calm under pressure.

**Job Types**: Part-time, Permanent

Pay: £21,000.00-£24,000.00 per year

Expected hours: 20 per week

**Benefits**:

- Company pension
- Employee discount

Work Location: In person

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