Call Centre Agent

1 day ago

Featherstone, United Kingdom SolarXpress Full time

**Job Overview**

**Responsibilities**
- Respond to incoming calls from customers in a professional manner.
- Provide accurate information regarding products and services.
- Assist customers with inquiries, complaints, and requests effectively.
- Maintain detailed records of customer interactions through data entry.
- Analyse customer needs and offer appropriate solutions or upselling opportunities.
- Ensure all communications adhere to company standards of phone etiquette.
- Collaborate with team members to improve overall service delivery.
- Stay updated on product knowledge and company policies.

**Qualifications**
- Proficiency in English is essential
- Strong phone etiquette with the ability to communicate clearly and effectively.
- Experience in data entry and maintaining accurate records is preferred.
- Excellent analytical skills to assess customer needs and provide suitable solutions.
- Previous experience in a call centre or customer service environment is an advantage.
- A positive attitude with a willingness to learn and adapt in a fast-paced environment.

Join us as we strive to deliver outstanding service to our customers

**Company Benefits**
- A welcoming, family-friendly workplace
- **Free parking** at our Featherstone office
- Access to **employee perks and discounts**:

- Fun **staff outings**—we’ve been to boxing matches and racing events
- The chance to grow with us as the company continues to expand
- **Working hours that give you an early finish on Fridays**

We are a small team of passionate people, we work hard for each other, have fun at work and are always pushing to be the best in our industries. Come Join us

Pay: £24,000.00-£28,000.00 per year

Additional pay:

- Commission pay

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday

Application question(s):

- This is office based Mon-Friday is that suitable for you?
- Can you easily commute to WF7?
- Tell us your best joke

Work Location: In person

Reference ID: 04/06/25

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