Income Collection and Recovery Compliance Assistant

7 days ago

Coventry, United Kingdom Orbit Group Full time

We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing.

We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes.

If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive.

Work for Orbit. Believe in people.

**The role**

We are looking for a capable individual to provide support to our Income and Collection team. You will provide high quality compliance on all areas related to income collection and recovery. This will involve working across the Income team, producing high quality information, and engaging with customers. Please note the team work a mix of office and home based working

This role is part of Customer & Communities where you'll help us to lead the way keeping our promise to more than 100,000 customers.

**What you'll achieve**

- High quality record keeping, reviewing case notes and records

- Collating documents - ensuring accuracy and following policy and procedure

- Work on online portal to review records and manage any compliance issues.

- Liaising with internal and external teams

**What you'll bring**

**Essential skills**

- Strong PC skills, including Microsoft Office

- Experience and ability to interpret basic data reports

- Good customer communication skills.

- Manage and prioritise own workload to ensure all deadline are met.

- Recent experience of office administration role - working at high volume.

**Desirable skills**

- Experience within Social Housing sector

**Why Orbit?**

Choosing us means being rewarded in every sense.

Here’s what you can expect to enjoy with us.

**A rewarding experience that works for you**

We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles.

**A place to progress**

From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow.

For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning.

**A purpose to feel proud of**

We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people.

What brings us together is a passionate belief in progress and people.

Read more about the values and purpose that drive us on our careers website.***

**How we hire**

We aim to make our hiring process simple and fair:

- Interview(s)
- Decision and offer

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