Solutions Consultant, Customer Journey Management

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours

Our Company
- Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences. We’re passionate about empowering people to craft beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
- We’re on a mission to hire the very best and are committed to building exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours
- The Opportunity
- We’re searching for a Solutions Consultant to join our team
- What you'll Do
- As a Solution Consultant, you’ll act as a trusted advisor to our customers - the world's most innovative companies Understanding their business landscape and objectives and demonstrating and articulating the value of the Adobe Experience Cloud solutions and how they optimise and support their digital strategies and solve their most important business challenges. You'll provide our customers with advice on digital change, helping them to exploit the Adobe Experience Cloud to strengthen their brand and grow their business.
- As a core member of the Pre-Sales team, you’ll collaborate with and support our Sales organisation, and work closely with our wider Technical, Consulting and Customer Success teams.
- What you need to succeed
- You’ll need the following skills to be successful:
- A strong understanding of technology and how this can drive digital transformation-
- A strong understanding of digital marketing and emerging trends-
- Ability to identify the critical business issues that customers are facing and provide solution approaches-
- Exceptional presentation skills, conversational skills and experience as a trusted advisor-
- Experienced in building and communicating use cases and value propositions-
- Strong demonstration and value-selling experience-
- Crafting end-to-end user experiences, using innovative ways to combining content, web journey, personalised experiences and marketing automation-
- Self-motivated with a strong aim to succeed in a highly dynamic environment-
- Ability to multi-task in a fast-paced environment-
- Maintain an understanding of competitors, especially strengths and weaknesses of competitor solutions-
- Develop & maintain authoritative understanding of digital technologies and marketing trends-
- Provide creative and strategic content/input as part of the RFP or proposal process, presentations and client case studies-
- Participate in customer workshops, presentations, and other working sessions as required- The following requirements are relevant to this role:
- Ability to conduct and execute customer workshops-
- A good understanding of digital technologies in general e.g. web, mobile, CRM, etc.-
- Must be self-managed, responsive and dedicated to customer success-
- Experience in a technical pre-sales, consulting, specific industry or digital marketing environmentExceptional interpersonal, written, presentation, and communication skills