Front Office Team Member

4 days ago

Guildford, United Kingdom Holiday Inn Guildford Full time

**Front Office Team Member**:
**HI Guildford****:
**Our Grand Welcome to you of a £1k bonus when joining our group**

**The Opportunity**

An exciting opportunity has arisen for a front office superstar to join this hotel, creating memorable experiences, and maintaining high levels of service at all times.

You will be a positive and engaging professional with a passion for making guests smile and will receive guests in a professional and friendly manner, handling all customer check-ins’ or inquiries.

As the front-facing member of the team, you will ensure you are always presentable engaging in positive communication with the team and department, always acting as a professional, and delivering consistently exceptional service to all guests.

**Benefits**
- Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
- Access to the IHG Employee Room Benefit Programme across their global portfolio. (T&Cs apply).
- Access to 24/7 Employee Assistance Programme - 24/7 access for our employees to call and get support and advice on any issues they may be experiencing.
- Refer a friend scheme from £500 to £1000 per referral.
- Access to 24/7 Online GP Service - 24/7 access for all employees so they can talk to a doctor when they really need to most.
- Hospital Plan.
- Online Health Portal.
- Eye Care.
- Employee Discount Schemes - 100's of discounts, ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Health Screening.
- Pension Scheme.
- Free meals on duty.
- Cycle to Work - Our Cycle2Work schemes from Halfords help all our employees save money and keep fit.
- You will be a passionate and engaging individual.
- Highly motivated and pro-active; acting with professionalism and positivity in all interactions.
- Strong organisation and planning skills and the ability to prioritise appropriately.
- Excellent IT skills (MS Office, Financial systems) and numeracy
- Experienced in hospitality software such as Opera, Brilliant etc would be desirable but full training will be given.
- Excellent oral and written communication skills
- Ability to work under pressure.
- Ability to work alone and unsupervised.

**Hotel**

Holiday Inn Guildford hotel is situated less than two miles from the centre of Guildford, which can be reached in under 10 minutes by car. Guildford station is around a mile away, and trains reach London in about 30 minutes.

We have 168 bedrooms, a conference centre operating 15 meetings rooms, a lovely bar, restaurant, and a large suite for weddings & special events. We are a friendly and approachable team here at the hotel, with a culture which highly encourages personal development.

**About us**

We have 46 hotels in our growing UK portfolio, international brands Crowne Plaza, Holiday Inn, and Best Western under our belt and all in some fantastic locations, it’s no surprise that LGH Hotels Management is the place to be.

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