Sales Advisor

**Terms and Conditions**
Hours of Work - 38 hours per week on a rota to cover the store opening hours of 7.30am - 5.30pm Monday to Friday, 9.00am - 5.00pm Saturday and 10.00am - 4.00pm Sunday. You will work 5 days out of 7.

**Salary**: - up to £21,000 basic plus store bonus scheme dependent upon the store sales performance. Current annual average sales bonus earnings are around £2000.

Having recently undergone an exciting business transformation, and with new owners focussing on investment, driving sales and brand awareness, Tile Giant is looking for new colleagues to join us as a Branch Sales Advisor at our Guildford Store.

Serving our retail and trade customers from over 50 stores across the UK and through web sales, we offer a range of tiles from ceramic and porcelain to natural stone and mosaics, plus tiling accessories. We pride ourselves on providing quality customer service and in-depth product knowledge, whilst being at the forefront of trend-setting designs and decorative fashion.

**The role**

The role of Branch Sales Advisor is integral to our business. You are the face of Tile Giant, welcoming customers in store, you have the power to make a difference to our success. Tile Giant relies on excellent customer service, therefore our Branch Sales Assistants must be willing to go the extra mile, understand what excellent customer service is and above all hold a passion for high standards. You will be provided with full training on our products, giving you the knowledge and skills to do your role well.

No day is the same here, are you ready for a new challenge?

**Main Duties include**:
Serving customers both retail and trade
Advising customers on products
Stock replenishment
Taking deliveries
Maintaining shop standards are aesthetically pleasing to the eye
Adhering with Health and Safety policy and procedures

NB - This role requires a degree of heavy lifting. Tile Giant have a duty of care towards ensuring all employees are kept safe during work hours, however employees also have a duty of care and responsibility to ensure they take care of their own Health and Safety. Therefore, it is a requirement that a person should be physically fit to carry out heavy loads and manual handling tasks.

**Requirements**:
**We are excited to hear from you if you**:
Are passionate about delivering a high standard of customer service
Love talking to and learning from customers
Able to build positive and effective professional relationships
Hold an excellent work ethic and communication skills
A commitment and drive to go the extra mile
A can-do attitude
Have a warm, friendly and approachable personality
Have an ability to carry out manual handling duties **up to 25kg**
Can be independent and flexible
Prepared to learn all about the products and the different dimensions we offer, how the products should be used and demonstrate them in hand to customers
Able to work weekends and bank holidays as required

**Benefits**
**What you can expect from us**:
Ability to earn extra every month for every sale made through our team commission scheme.
A comprehensive induction
Further Training and Continued Professional Development
Birthdays off
22 days starting annual leave plus time in lieu for bank holidays
Long service awards
Pension through The People’s Pension
Death in Service benefit of 3 x your salary
Enhanced family leave
Enhanced sick leave
On site parking
Staff discount
PPE provided ( Steel Toe Cap boots, Gloves and uniform)

**Job Types**: Full-time, Permanent

**Salary**: Up to £21,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Sick pay
- Store discount

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Commission pay
- Performance bonus

Ability to commute/relocate:

- Guildford: reliably commute or plan to relocate before starting work (required)

Work Location: In person