Controller Responder
1 week ago
Working largely on your own initiative, you will undertake a variety of duties specific for the day to day running of the service. You must have the ability to empathise with the needs of our service users and solve problems with the minimum of supervision.
You must be a car driver and be willing to travel within Essex.
A mature, common sense approach is essential, as is the ability to problem solve promptly with the minimum of supervision, be flexible and a good team player.
Provide is a highly respected award-winning health and social care provider. We are growing in size and influence, transforming lives by treating, caring and educating people. We recognise the value of recruiting a diverse, multi-cultural workforce by encouraging diversity through our recruitment practice.
We believe in investing in our staff and rewarding high standards of care. We offer development opportunities as well as a wide range of benefits.
This post is eligible to join the GPP Scheme.
Main Duties
- To monitor and answer calls on the call handling platform in line with Telecare Services Association and local guidelines.
- To provide a timely, effective response to emergency alerts/alarms from Carecall247 customers within their own homes, workplaces or in Sheltered Schemes
- To complete onward referrals, in consultation with the customer to relevant health and social care services
Please see attached job description for full details of role responsibilities
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