Head of Repairs

**Permanent, Full Time (Monday - Friday)**

Estuary Housing is evolving structures and processes to be fit for the future and we are seeking a highly skilled and passionate construction professional to lead the delivery of excellent responsive repairs services for our customers.

As Head of Repairs, you must be pro-active in your approach, have exceptional interpersonal and influencing skills with the ability to look for and implement innovative solutions. You will need to use these skills to work positively with the Executive and the Senior Leadership Team.

**Your responsibilities will include**:

- Leading and managing the delivery of the repairs and maintenance service and associated contracts with a budget responsibility of approx. £3m ensuring customer service excellence and achievement of financial targets.
- Ensuring that the repairs service is customer-focused and that the Repairs team and our contractors deliver the service to meet or exceed its service and financial targets and Estuary’s commitments to our customers.
- Collaboration with the Assistant Director in the development of repairs policy and strategy.
- Ensuring a proactive response to complaints and customer feedback and regularly use these to improve the service.

**To be successful in this role you must have**:

- A passion for the delivery of property services and a can-do approach.
- Experience in leading teams in housing maintenance delivery.
- Strong budget management skills.
- Degree in Building/construction (or equivalent).
- Experience of understanding of legislation and practical issues regarding installation, maintenance, repairs, and compliancy of Buildings.
- An understanding and basic awareness of current housing legislation and regulation.
- Knowledge and understanding of Construction Contracts and Contract law.
- Evidence of CPD.
- Excellent organisational, time management and administrative skills and experience of creating and maintaining accurate and complex written and computerised records as well as collating and disseminating information.
- Ability to manage challenges positively and understand risks with a collaborative approach to find creative solutions.

**_ If you think you have the skills and experience to make a big difference and impact in how Estuary takes services forward, we would love to hear from you_**

Due to the nature of the role, you will be required to work from the office when required for business needs, therefore must live at a commutable distance (office working will also include face to face meetings).

**Rewards & Benefits**

We offer a range of benefits including an excellent pension scheme, healthcare cash plan, Cyclescheme and season ticket loans. Further to this you can expect generous holiday and paid leave allowances, tailored induction programme and fantastic ongoing training and development opportunities.

**Values-Based Recruitment**

**Estuary has a value-based recruitment policy which means our selection process is aligned with our core values of Respect, One Estuary, Accountable and Responsible.**

**Safeguarding & Recruitment**

Estuary is committed to safeguarding and practices safer recruitment standards and expects all staff to share the commitment to safeguarding children and people with care and support needs.

**Estuary is Inclusive**

At Estuary, we're committed to embedding equality and diversity at the heart of our work. We aim to be an inclusive organisation, where individual differences are respected, where staff, people who use services, as well as their families and carers, are treated with dignity and on the basis of their merits, abilities and needs, and where everyone has a fair opportunity to fulfil their potential without suffering discrimination or disadvantage.

**Anonymous Shortlisting**

**Estuary is Disability Confident**

We're also a certified Disability Confident Employer, which means we are committed to employing people with disabilities, and that we will:

- Actively seek to attract and recruit people with disabilities
- Provide a fully inclusive and accessible recruitment process
- Offer a guaranteed interview to applicants with disabilities who meet the minimum criteria for the vacancy
- Be flexible with our assessment process to ensure applicants with disabilities have the best opportunity to demonstrate their ability to do the job
- Make reasonable adjustments to support people with disabilities as needed.

**Accessibility**

Estuary is a Housing Association with a strong and clear regional commitment within Essex. We work very successfully within every district in Essex, the three outer East London Boroughs and in the Suffolk Coastal District.

We currently own and manage over 4600 properties. We are always looking at ways to increase the number of homes we can offer and believe it is important to build communities, not just homes.

We are committed to the provision of good-quality housing, care and support services to meet local needs and t