Senior Commercial Loan Servicing Representative

4 days ago

London, United Kingdom eFinancial Careers Full time

**About this role**:
Wells Fargo is seeking a Senior Commercial Loan Servicing Representative.
**In this role, you will**:

- Service commercial real estate loans including construction and problem loans, and may include commercial real estate agency loans
- Provide direct customer service and acts as primary servicing contact for the loan
- Support less experienced loan administrators in providing resolutions of inquiries and complaints
- Determine appropriate course of action and conduct investigative steps to fully identify customer issues
- Perform complex administrative and customer support tasks by managing daily schedules, and providing work direction to the team
- Assist in setting performance standards, and recommend process or policy improvements to enhance customer satisfaction
- Review moderately complex loan servicing documentation language, book and fund new loans and modifications, including reviewing of input
- Monitor collateral and prepare payoff letters, releasing collateral; customer research and billing; obtain insurance information and monitor ongoing coverage
- Respond independently to complaints escalated at the highest level
- Provide training and guidance to less experienced loan administrators and perform quality assurance and approve the work of other staff
- Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
- Interact with internal customers
- Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

**Required Qualifications, International**:

- Experience in Commercial Loan Servicing, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

**We Value Diversity**
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountablefor execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and complianceobligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with thebusiness unit's risk appetite and all risk and compliance program requirements.

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