Pa/receptionist (Part Time) for Multiple Businesses

**Who are we?**
The Office Genie is a multi-award-winning Northampton-based company that provides Reception and PA support to companies of all shapes and sizes. Going since 2005, our service is built on our world-class customer service.

We give our clients ‘choice’. By providing flexible support when they need it most, we give our clients back their time to make those crucial choices in life that benefits them most. Whether that’s giving them the time to focus on growing their business, spending more quality time with their families, or allowing them to go on that dream holiday they’ve always wished for, whatever it is, we’re here to leverage their time and make it happen

Our mission is simple: to create excellent client and customer experiences by being the number one Call Handling company in the UK.

**Our Values**:

- **Create **a WOW experience for clients, customers and team
- **Communication **is key
- **Community **creates power and emotional connections
- **Curiosity**

We are looking for someone that is experienced (not necessarily as a VA), can use their initiative, is always curious and truly believes the client is the most important person.

The role will be taking and making calls and booking appointments for many different businesses across the UK along with some admin tasks. The calls are extremely varied and range from taking concise, accurate details, transferring calls, answering questions, to taking payments.

The variety and range of the calls keep each day interesting, and we even have some admin thrown in to keep the day interesting, no two days are the same so you will never get bored

We are not a call centre so this job will not suit someone who wants to work from scripts.

As we are a very busy company, you will be dealing with various enquiries at the same time and swapping between clients, you would need to feel comfortable multi-tasking and taking 20+ calls per hour after training.

All new team members will receive dedicated training and we will continue to push your growth throughout your career, you’ll need to be able to think on your feet and deliver a friendly caller experience, providing just the right information professionally and efficiently.

**REQUIREMENTS**:
You should be reliable, enthusiastic, flexible, extremely customer focused and most of all friendly with real drive and passion. **You will be friendly, empathetic, love people (even when they're tricky),** patient, curious and most of all, have a desire to help others.
Previous telephone experience is desirable but not essential, however, you must be a good communicator:
YOU WILL HAVE:

- A confident telephone manner.
- Strong communication and great listening skills.
- Great attention to detail, those little details do matter.
- A good level of spelling and grammar.
- Customer service experience.
- The ability to talk, type and read at the same time.
- A high level of resilience and motivation to succeed.
- Have a positive attitude and willingness to learn.

You will be looking for a role that's challenging, exciting and will keep you interested. As a premium service, you will be a reflection of our brand. Qualifications are not important, but experience in customer service is. And spelling - you must be able to spell. No text speak

**A positive, friendly attitude is very important to us along with a sense of humour.**

Hours worked are Wednesdays and Thursdays 5pm to 8pm and Saturdays 9am to 5pm although this may vary to suit the needs of the business (we are open for calls Monday - Friday 8am - 8pm and Saturday 9am - 5pm).

This position is above National Minimum Wage / Living Wage requirements.

**Flexibility in working hours is important to us, we need someone who is willing to work various shifts and can cover for holidays and sickness (sometimes with very little notice possibly until 8pm).**

**WHAT WE OFFER**
- 20 days (Pro Rata) paid holiday plus bank holidays.
- Positive and reassuring working environment.
- A strong team of like-minded people.
- A long-established and growing company.
- Casual dress.

**Now for the small print**

This is not an easy job; and takes dedication and commitment.

This job is not as simple as just answering the phone and taking a message. You will need to be patient, be clear spoken and articulate with the ability to use your initiative. We often have all our lines ringing at the same time and you will need to be the kind of person who enjoys a challenge and who can muck in to get the job done. It can be fast paced and slightly stressful especially on a Monday morning, however, we also have a great support network.

This position would suit someone who has previously been in the role of PA, Admin Co-ordinator or Customer Services.

**Job Types**: Part-time, Permanent

Expected hours: 13.5 per week

**Benefits**:

- Casual dress
- Company events
- Company pension
- Free parking
- On-site gym
- On-site parking

Schedule:

- Day shift
- Every weekend

Supplem