Multi Skilled Agent

4 days ago

Oxford, United Kingdom Europcar Full time

**Europcar is looking for Multi Skilled Agents**

You've probably heard of Europcar. You probably think we just rent cars at the airport. We do so much more

Would you like to be part of the Europcar team? We are looking for Multi Skilled Agents at our **Oxford**location.

You will be working in a fast paced environment where the customer is at the centre of everything we do. You will be responsible for providing a world class customer facing service. You will also have sales targets to offer customers additional productsto make their journey easier. As a Multi Skilled Agent you will Demonstrate the ability to work well in a team environment and is flexible to fit in with the needs of the business. Co-operates and supports other team members and the Manager to achieve commongoals. Demonstrates the ability to communicate clearly, verbally and in writing. Displays confidence when dealing with people and someone who takes pride in their appearance.

**What we are looking for**:

- Car rental/sales experience desirable but not essential (training will be provided)
- Excellent communication and sales skills
- Able to work well in a team and in a fast-paced environment
- **A full, valid clean driving licence, with a minimum of 4 years driving experience is required**

**Main Responsibilities**:

- Sell the Company's services and products to make our customers' journeys easier - working to specific targets
- Handle all telephone enquires in a polite and helpful manner, adhering to the Company's telephone technique
- Provide a high level of Customer Service in all customer contact, recognising our Company's Customer Service standards and using your best ability to deliver total customer satisfaction.
- Organise the delivery and collection of vehicles to maximise service standards and minimise costs
- Source vehicles to meet customer bookings, working with the central fleet team and local branches
- Ensure the accurate completion of all vehicle documentation on the in house rental system
- Organise repairs and warranty work to vehicles where necessary
- Accurately complete all fuel documentation daily and ensure competent members of staff receive fuel deliveries in accordance with relevant legislation
- Identify and report new business opportunities

**Why choose Europcar?**

We operate car sharing services to help cut pollution and congestion in cities. We help businesses keep their people on the road in low emission vehicles and we're adding more electric vehicles every day. We supply the vans that are used to deliver youronline shopping. And, we think most importantly, we provide a working environment for our colleagues that is flexible and nurtures their career ambitions. Everyone counts at Europcar.

During the pandemic we stayed open - supporting people and organisations delivering essential services. Now we are building our operations for growth. Part of a global organisation we have big ambitions, and everyone who is part of our team can make a contributionto - and benefit from - our success.

**Benefits**:

- Salary and uncapped bonus
- Pension
- Uniform
- Staff preferential hire rate
- Friends and Family preferential hire
- Annual holidays

Joining the team of this market leading brand will give you the opportunity to progress your career in the rental industry. Europcar is committed to helping employees develop market-leading skills through ongoing training and development.

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