Outbound Telesales Agent

1 day ago

Remote, United Kingdom Accell Digital Full time

**Location**: National from home or local at North West office.

**About Us**: We are a leading claims management company dedicated to
providing exceptional service to our clients. We offer support for clients
wishing to make a claim for personal injury, medical negligence and housing
disrepair. We will also be expanding into financial mis selling claims soon.
Our mission is to ensure that all claims are managed efficiently and in
compliance with the regulatory standards set by the Financial Conduct Authority
(FCA), in particular the CMCOB rules.

**Role Overview**: We are seeking a motivated and experienced Telesales
closing sales deals over the phone and maintaining good customer relationships.
You will play a crucial role in achieving our sales targets and ensuring client
satisfaction.

**Key Responsibilities**:
**Customer Outreach**:

- Contact potential and existing customers to inform them about our claims management services using a prescribed script.
- Respond to customer enquiries and resolve any issues promptly.

**Sales and Relationship Management**:

- Close sales deals over the phone and meet or exceed sales targets.
- Follow up with customers after sales to ensure satisfaction and foster long-term relationships.
- Maintain good relations with our panel solicitors.

**Needs Assessment**:

- Listen to customers' needs and identify how our services can meet those needs.
- Provide detailed information about our services, answering questions and offering solutions.

**Record Keeping**:

- Maintain accurate records of customer interactions and sales activities in our CRM system.
- Update customer information and document all relevant details of interactions.

**Team Collaboration**:

- Work closely with the sales team leader and other team members to ensure seamless customer experience.
- Share feedback and insights with team members to improve overall service quality.

**Qualifications**:

- Proven experience as a telesales representative in legal / claims sector with a minimum of 12 months experience relating to Personal Injury, Medical Negligence and Housing Disrepair.
- Excellent communication and interpersonal skills.
- Ability to understand customer requirements and close sales.
- Proficient in using CRM software and other sales tools.
- A minimum of 5 GCSE’s including English and Maths grade C or equivalent.

**Pay**:

- £ 25,000 starting basic plus unlimited bonus.

Pay: From £25,000.00 per year

Supplemental pay types:

- Bonus scheme
- Performance bonus

Work Location: Remote

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