Receptionist

**A. OUTLINE OF POST AND PRINCIPAL CONTRACT TERMS**

**Job Title **Receptionist

**Salary **£21, 993 (pro rata)

**Contract **Part time

**Hours **15.5 hours per week (0.44 FTE) across our core working hours (Mon & Wed, 09:00
- 19:30; Tue 09:00-18:00; Thu & Fri 09:00-17:30).

**Location **Brandon Centre, 26 Prince of Wales Road, London, NW5 3LG

**Reports to **Operations Manager

**Accountability **The post holder shall be accountable to the Operations Manager and CEO

**B. JOB SUMMARY**

The main functions of the post-holder are to welcome young people and perform receptionist duties including booking and providing information about Brandon Centre services as necessary. Referring and sign posting clients to services as appropriate.

**C. BRANDON CENTRE OVERVIEW**

The principal objective of Brandon Centre is to provide a professional, accessible, and flexible service which responds to the psychological, medical, sexual and social needs of young people under 25 years and their families.

The services we provide are:

- Mental Health and Wellbeing Services including individual Counselling & Psychotherapy for young people, Systemic Integrative Treatment for families using a range of evidence-based therapies and therapeutic work and a variety of innovative outreach projects in community settings
- Clinical Training and Consultancy including healthy living, parent programmes and other group work

**D. PRINCIPAL DUTIES AND RESPONSIBILITIES**

**1. Administrative and Reception Duties**
- Greet clients and visitors in a courteous, friendly and helpful manner.
- Ensure that telephone queries are dealt with promptly and efficiently, and relay messages to staff accurately.
- Maintain stock levels of provision used in the department.
- Ensure clinical and public areas are adequately stocked with supplies, stationery and client information
- Ensure that the public areas are tidy at all times.
- Liaise with clinicians and other staff as required to ensure the smooth running of the centre and to understand the importance of teamwork.
- Routine reception duties including faxing, filing, photocopying, switchboard, minute taking, letter writing, post, organising diaries, booking appointments and responsibility of the waiting rooms.

**2. Education, Training and Professional development**
- Participate and assist in evaluation and feedback including administration aspects of audit as required.
- Participate in the appraisal process and give feedback to support your own and team development.
- Attend team and departmental meetings and actively participate in service improvement.
- Proactively participate in one to one meetings with line manager, identifying own learning needs, and ways that these may be met.
- To train and support new and temporary staff.

**3. Communication and Information Resources**
- Maintain a high standard of accuracy in record keeping and documentation.
- Locate and pull notes for existing clients and prepare all relevant documentation as required prior to appointments.
- Accurately record and amend client information to acceptable data quality standards using the manual systems in place and any new electronic systems as they are introduced.
- Accurately record and collate statistical data in the form of client attendance/activity and centre establishment levels.
- Undertake relevant training for electronic information systems in place and under development.

**4. Communication**:
The post-holder should recognise the importance of effective communication within the team and will strive to:

- Communicate effectively with other team members.
- Communicate effectively with clients and carers.
- Recognise people’s needs for alternative methods of communication and respond accordingly.

**General responsibilities for all Brandon Centre staff**
All employees of the Brandon Centre are required to observe legislation, Brandon Centre Policies, standards and guidelines relating to confidentiality, information governance, risk management, safeguarding children, safeguarding adults, equal opportunities, data protection, freedom of information, health and safety, infection control, and the
Health and Social Care Act 2008 (previously known as the Hygiene Code).

**Confidentiality and data protection**
All Brandon Centre employees are required to ensure that personal data and personal information concerning service users and staff is protected at all times, to maintain confidentiality in accordance with the Brandon Centre’s policy on confidentiality and information governance, and data protection legislation.

Staff are required to obtain, process and/or use personal information in a fair and lawful way, to hold personal information only for the specific registered purpose, and to only share or disclose data to authorised persons or organisations following the strict guidelines and principles as outlined in Brandon Centre policies as instructed.
All Brandon Centre employees are expected to sign a confidentialit