Receptionist

We are looking for a talented, enthusiastic and hardworking individual who enjoys working under pressure. The successful applicant will report to the Reception Manager and will be expected to deliver exceptional service to both Club Members and visitors alike.

The Club Company (UK) Ltd is one of the largest owners and operators of golf and health and fitness clubs in the UK. Castle Royle is currently looking for an experienced Receptionist to help run a demanding operation within our golf and country club. This position includes shifts, early mornings, evenings and weekend work.

Answer incoming calls effectively and forward phone calls to other Club extensions or take messages from callers. Greet customers who are visiting the Club. Schedule appointments for administrative team.

Job Tasks/Duties
- Opens the reception and performs front of house reception duties, welcoming and greeting customers in a polite and cordial manner.
- Answers phone calls, transfers calls to proper extensions; takes messages for members and team; responds to customer enquiries.
- Ensures that customers are properly registered either by tapping cards or signing the guest book.
- Ensures the reception area is tidy, well-presented and clutter-free at all times.
- Working with the Reception Manager, arranges for special guest services and access when required.
- Has thorough knowledge of the provided services and strives to upsell these to member-clients.
- Administers charges and takes full payments, and charges for any extra services provided.
- Addresses customer complaints and advises the Reception Manager about appropriate corrective actions taken.
- Ensures all health and safety policies are upheld in the reception area and is aware of the fire emergency evacuation process.
- Performs general office work or other appropriate tasks assigned by the Reception Manager.
- To ensure a high degree of personal presentation and hygiene in line with the company's dress and appearance policy.
- A be a positive ambassador for the Company's CARE values at all times

In addition to a competitive salary, we offer an excellent range of staff benefits, including
- Fun and professional work environment
- Complimentary use of health club, group exercise classes and golf facilities
- Competition play for team members with a golf handicap
- Bonus holiday days
- 50% off when you stay at our hotels
- 70% off meals on duty
- 25% off food, drink, retail and spa treatments at other times
- Discounted membership for a friend or your family membership
- Free Parking
- Uniform provided
- Learning and Development programs
- Employee Assistance Programme
- Opportunities to grow and develop within the group
- Cycle to Work scheme
- Digital Reward and Recognition Scheme
- Wagestream - a money management app that gives you access to a percentage of your pay as you earn it

**Job Type**: Part-time

Schedule: 8 hour shift

Weekend availability

Work Location: In person

**Job Type**: Part-time

**Salary**: £11.00 per hour

Expected hours: 24 per week

**Benefits**:

- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free fitness classes
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site gym
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Night shift
- Weekend availability

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- Driving Licence (preferred)

Ability to Commute:

- Knowl Hill, RG10 9XA (required)

Ability to Relocate:

- Knowl Hill, RG10 9XA: Relocate before starting work (required)

Work Location: In person