Immigration Coordinator

Job Description

Immigration Coordinator, Consular and Document Practice (CADP)

Sheffield (Frankfurt Team)

About us:
Fragomen is the world’s leading exclusive provider of immigration services. With more than 50 offices worldwide, we provide immigration services in more than 170 countries. For over 60 years, we have provided strategic immigration advice to a diverse range of clients from individuals to the world’s leading multinational corporations. With over 4,500 employees in more than 50 offices, you will be joining a truly global firm where providing exceptional client service is at the core of what we do.

Fragomen’s professionals are respected thought leaders in the immigration field providing expertise to governments across the world including the US Congress, the UK Parliament, the European Union and the United Nations.

A career at Fragomen will provide you with the opportunity to work in an exciting environment for a broad range of clients, where no two days will be the same. You will face interesting challenges and you will work with dedicated, friendly and ambitious people. We are extremely proud of our diverse workforce at Fragomen and we are fully committed to providing equal opportunities. We believe that our differences make us stronger.

About the team:
Working with the Consular and Document Practice (CADP) offers you the opportunity to work in a close-knit, small team environment where your contributions are recognized. In the role, you will collaborate with colleagues both locally and in Germany. The team is a welcoming group of international team members focused on furthering each other’s knowledge and careers within the Firm.

About the role:
The Coordinator will assist in case processing (reviewing and preparing forms, support letters and Firm correspondence) and assist in the maintenance of case files within the team. They will also help maintain cases of their own under supervision.

Other key responsibilities will include:

- Act as caseworker as required and support Consultants/Senior Consultants with more complex cases if necessary
- Perform intake of cases once assigned and ensure case is correctly set up on Connect (in-house system)
- Advise assignees on consular procedures
- Prepare initial draft communication to clients as directed by Consultants/Senior Consultants/Associates
- Maintain client contact information
- Update case management system in real time
- Keeps Associate aware of the progress of matters to manage expectations, and informs of conflicting priorities/requesting assistance as problems arise / informing of current capacity
- Takes on additional projects as required

About you:
To be successful in this role you will have strong administrative and direct client/customer contact experience. You will be comfortable working in a team with excellent communication skills. Additional German languages skills would be highly beneficial in this role, but is not compulsory or expected.

Also required:

- Ability to work flexibly and accurately in a fast-paced environment
- Uses communication skills to influence and achieve objective
- Demonstrate exceptional planning and time management skills with an ability to multi-task
- Be able to act under instruction with limited supervision
- Be able to plan workload, meet deadlines and priorities
- Ensures work completed is accurate, to a high quality and follows standard layouts
- Able to act under instruction
- Completes tasks within agreed time-frames and in line with expectations
- Completes the minimum number of tasks per day in line with set targets
- Implement effective processes to manage workflow and meet deadlines

Fragomen in Sheffield:
Our Sheffield office is based in the city centre with the added bonus of free on-site parking, as well as several public transport links close by. The office has approximately 350 people working collaboratively and creating a dynamic, positive environment with over 20 different languages being spoken.

The Firm has recently transitioned to a hybrid working model, which incorporates a blend of in-person attendance as well as working from home - our aim being to fully leverage our remote working technology and provide a balance for our people in the way that they work.

Whether in the office or working remotely, we are proud of our team spirit and we like to reflect this in the way that we work and everything we do. Our Responsible Business Strategy (RBS) prioritises Fragomen’s social responsibility through one cross-cutting theme and five focus areas. These focus areas include: Wellbeing, Diversity and Inclusion, Charity & Pro bono work, Social and Environmental & Sustainability. The RBS initiative offers great opportunities for everyone at Fragomen to get involved and help steer a variety of initiatives and activities at the Firm. These range from social events and activities, to regular wellbeing newsletters and diversity discussions.
- Fragomen is committed to promoting dive