Control Centre Operator

4 days ago


Cardiff, United Kingdom Cardiff Council Full time

**About The Service**
24/7 Services is home to Cardiff Council’s fully equipped and accredited Alarm Receiving and CCTV Centre, the ARC. The ARC offers 24/7 365 CCTV and building alarm coverage to many of Cardiff council’s buildings.
**About the job**
We currently have an opportunity for an enthusiastic individual to join our team as a CCTV Control Centre Operator, based at Willcox House, Dunleavy Drive (Cardiff Bay). The CCTV Operators work 365 days a year responding to various building alarms and monitoring CCTV at council buildings. The team are also responsible for completing CCTV camera patrols, dealing with virtual concierge and access control requests and dealing with customer queries as needed. The CCTV team provide security and reassurance to the residents of the council high rise blocks and are required to interact with residents on a daily basis via phone and virtual concierge system, so good customer service skills are essential.
**What We Are Looking For From You**
**Additional information**
Job Reference: RES00907



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