Database and Gift Processing Officer

**Title**: Database and Gifts Processing Officer

**Contract**:Permanent

**Salary**:£30,557

**About Us**

The Natural History Museum is a world-class visitor attraction, leading science research centre and commercial event space. We use our unique collections and unrivalled expertise to tackle the biggest challenges facing the world today. We care for more than 80 million objects, both in our London and Tring museums, spanning billions of years and welcome more than five million visitors annually.

Today the Museum is more relevant and influential than ever. By attracting people from a range of backgrounds to work for us, we can continue to look at the world with fresh eyes and find new ways of doing things.

We employ 900 staff in a variety of roles, all united by our vision of a future where people and planet thrive. We need everyone to have the passion and drive to help us with our mission to create advocates for our planet and inspire millions to care about the natural world.

This is an exciting time to join the Museum as we have secured investment from the UK Government to build a new science and digitisation centre at Thames Valley Science Park, University of Reading.  The purpose-built centre will house much of the Museum's collection and will include laboratories, digitisation suites, collaborative research spaces, conservation labs and workspaces

**Diversity and inclusion matter to us.**

Our vision is of a future where both people and the planet thrive. Diversity is one of our core values and we strive to build a workplace where everyone feels a sense of belonging. All new staff who join us learn about the importance of diversity and inclusion to the Museum and how to contribute to creating an inclusive environment.

We know we have more to do, but we are committed to ensuring that everyone who works at the Museum feels they can thrive and feel valued and respected.

**Job Summary**

The Development Group is responsible for Museum fundraising, generating philanthropic and sponsorship income to help us create a Natural History Museum for the future - investing in capital development, attaining vital acquisitions for the collection, transforming our galleries, developing innovative exhibitions and undertaking ground-breaking scientific research on issues that affect us all.

This is a key role within the Resources & Planning team with responsibility for the administration and oversight of Raiser’s Edge and NXT database and gift processing. You will champion database usage, be responsible for the integrity of the data, provide professional support and training to users, and lead on the processing of all gifts.

You will be responsible for ensuring the database is maintained and up-to-date in line with data protection legislation, for processing donations and gift aid, and regular housekeeping activities to ensure data accuracy and quality. You will also support on the review, design and implementation of the processes, policies and procedures connected with Raiser’s Edge to ensure best practice across the department.

**Main Responsibilities**

**Development Database Administration**
- Ensure that the database is responsive to the evolving needs of the Development Group, provide technical support and be the main point of contact to resolve all data-related enquiries from the fundraising teams
- Keep up to breast with new developments from Blackbaud and other suppliers and how they may impact current processes
- Set up and train new users on Raiser’s Edge and NXT, ensuring they are given appropriate access and training, as well as supporting documentation
- Undertake day-to-day oversight of database and usage; ensuring data quality through regular implementation of regular housekeeping tasks and using supervisor level access manage configuration including appropriate user access, security groups, code table management, data cleaning and other system coding
- Ensure all data from third party suppliers is imported with a high degree of accuracy and in a timely manner
- Support in the development and implementation of data policies, guidelines, and procedures to ensure best practice use of the database across the department
- Identify potential and existing database problems, provide insight and problem resolution, and analyse processes to look for efficiencies and ways to improve

**Gift Processing**
- Accurately enter and process all Development gifts (pledges, cash, cheques, direct debits, online giving) on Raiser’s Edge using import, batch, importacular, etc.
- Ensure all recurring gifts and pledges are recorded and tracked accurately on Raiser’s Edge
- Work closely with fundraisers in Development and other stakeholders across the Museum to ensure that gifts are coded on RE to accurately reflect where the funds will be directed. This includes setting up correct project codes for income in collaboration with Finance
- Ensure Gift Aid is correctly capture and processed, submitting