Gym Attendant

At Thrive Gym Rawtenstall, we are committed to providing a high-quality fitness experience at affordable prices. With our well equipped gym, boutique studios for fitness classes including Barbell FIT, Dance Cycle, Boogie Bounce and Tone & Tighten, we are constantly looking at ways to provide the best all-round service to our members on the outskirts of Manchester. This role is an opportunity to join a fast-growing health, wellness, and lifestyle start-up with big ambitions. We are not just here to be marketing leading, but to be life changing.

**What will we ask of you as our Gym Attendant?**

This role requires a talented front of house person to lead the continued growth of an established health club. As one of our gym attendants, you will embrace our members, the team and our culture. You will lead from the front and by example, relishing the chance to meet and exceed weekly and month targets. If you are also a qualified Level 2 Fitness Instructor, this adds an extra string to your bow Qualified members of our team are sometimes asked to teach group exercise classes and deliver high quality gym inductions; if you are able to do both, there's no limits to where the role can take you

**Key Responsibilities -**
- To help lead and deliver the day-to-day operational excellence of the club.
- To assume the responsibilities of the Sales Manager in their absence
- To help lead and deliver the commercial performance of the business by growing our B2B & B2C memberships.
- To help train and develop a team who excel in consumer service and help lead them to success.
- To be the first port of call for all membership queries, and to answer and action all membership changes appropriately and efficiently
- Improve member experience and engagement to stem cancellation and grow renewal.
- Provide insight to company stakeholders into on-the-ground sales trends.
- Identifying other areas of opportunity for growth outside of membership - partnership and corporate opportunities.
- Achieving KPIs and sales targets as set-out by the Club Manager.
- To deliver high quality fitness classes and inductions where required on the group exercise timetable
- To get involved with, and help drive the fitness offering of the club by assisting members in unscheduled scenarios with their fitness goals and workings of equipment

**What do you need to be considered for this role?**
- Essential: a minimum of 2 years experience in a front of house setting, with experience in a gym or leisure setting desirable
- Essential: proficiency with computer systems including Outlook and Office, with experience using booking software desirable
- Essential: excellent interpersonal skills, as you will be the first port of call for our members
- Essential: excellent grammar and conversational skills, as we will require you to be the customer face of our business when responding to queries and actioning member requests
- Desirable: experience with platforms such as Instagram, Facebook and Tiktok to help contribute to the club's social media presence
- Desirable: a level 2 Fitness Instructor qualification (and a keen interest in health and fitness)

**And finally... the bit that you've scrolled through to find**
- We are excited to be in the process of creating a new area in our gym for HYROX, and would love you to join our journey.
- On-site parking and a free gym membership

**Job Types**: Part-time, Zero hours contract

Pay: £10.50-£11.44 per hour

Expected hours: 15 - 37.5 per week

**Benefits**:

- Gym membership
- On-site parking

Schedule:

- Weekend availability

Supplemental pay types:

- Performance bonus

**Experience**:

- Hospitality: 2 years (preferred)

Work Location: In person