Station Customer Service Assistant

**This is for a part time position - 17.5 hours per week**

Here at LNER people are at the very heart of our organisation. From our drivers to our marketeers to our train managers, every person plays a role in creating exceptional memorable experiences for our customers. Our priority of course is getting people from A to B on time & as safely as possible, however we're also on a mission to transform rail travel on our iconic East Coast route by taking advantage of new technologies (just like our brand new Azumas). We are always interested in meeting new and existing talent, so if you'd like to join us on our journey now is the time to get in touch.

**What do our Station Customer Service Assistant do we hear you ask ?**

By joining LNER as an Station Customer Service Assistant you will be the first or last point of contact on a customer's journey, providing a warm and welcoming hello, or wishing them well as they leave the station.

You'll need to provide this great service, all whilst being responsible for the safe and punctual dispatch of trains. Full training will be provided, but to be successful, you'll need to be comfortable working in an operational environment and be able to prioritise effectively. You'll need focus and attention to detail so that you are always on the ball to spot any potential hazards.

Along with dispatching trains, you will help our customers on and off the train; assisting people in wheelchairs and helping holiday makers with their suitcases, you'll help provide a memorable experience for all our customers.

Communication is key in this role, you could be centre stage with our customers, liaising with your fellow dispatchers, or acting as the voice of the station, making announcements on the public address system.

**Being the face of our wonderful stations, what do we need you to have...?**
- To be a Station Customer Service Assistant, you'll need plenty of **customer service experience** and strong **interpersonal skill**s - you'll have a good track record of providing customers with a personalised and memorable service, have a genuine passion for helping customers with the ability to communicate effectively through the toughest of situations and relishing the challenge of stepping up to the challenge of disruption.
- You'll have the ability to work **safely** with experience of working to **rules and regulations** - you'll enjoy the balance of providing great customer service within set guidelines.
- Finally, you'll need to be **flexible** - our Station Customer Service Assistant's are on hand to assist our customers early in the morning, late on an evening and over weekends so you'll need to be able to fully commit to working shifts.
- As part of the interview process, you'd need to pass some **industry standard psychometric** testing and a **safety critical medical.**

**What We Offer**

We're very picky about who works for LNER. So when you wear the LNER lanyard, you have to be at the top of your game. Our customers expect the very best service and we expect you to deliver it.

In return, you'll receive a competitive salary and a generous benefits package. This includes;:

- Free travel on LNER trains for you and your dependants
- 75% off other Train operating companies (again for you and your dependants)
- Discounted international travel after one years service
- 50% discount for friends and family
- Generous pension scheme
- Various schemes and offers in our Reward Zone

**Your Application**

What happens next?

If you are successful, you'll be invited along to an interview or to take part in one of our assessment centres. These can include interview, group exercise, role play, or more tests (we have lots of industry standard tests that help us keep everyone safe). During these sessions, we'll get to know more about you and you can also make sure we are right for you - it's a two-way process

**Still want in? We thought you might...**

If you'd love to join us, then it's time to brush up your CV & click ‘apply', there's never been a better time to join the LNER family and be part of the best train operator in the UK

Due to the high number of applicants we have for this role, we will unfortunately be unable to offer feedback to unsuccessful applicants at any stage prior to a face to face interview.

Good luck, we can't wait to hear from you

Closing date 17 December 20922

**Job Types**: Part-time, Permanent

**Salary**: £25,510.00 per year

Schedule:

- Day shift
- Night shift
- Weekend availability

Work Location: One location