Part Time Customer Service

**The Opportunity**

Part Time Customer Service & Claims Handler - Pet Insurance
Peterborough
Part Time / Permanent
20 Hours per week - Hybrid working available
Salary - £10,574 - £11,142.50 (based on experience)

These are part time roles - 20 hours a week with the below shift rotation every 2 weeks:
Week 1 - Monday - Friday 9:30am - 1:30pm
Week 2 - Monday - Friday 10:30am - 2:30pm.

Bonus Payment of £500 after 6 months in role & successful completion of your probation

RSA are looking for some great people who are passionate about providing excellent customer service to join our award winning Claims Contact Centre Team.
Here at RSA we provide insurance for our customers across a range of products such as home, motor and pet insurance, supporting customers of MORE THAN, and our partner brand insurance offerings for John Lewis, M&S and Tesco.
As a multi-national insurance company with over 300 years of history and the UK’s oldest insurer, we know a thing or two about insurance and how best to help our customers.

The training for this role will be Monday - Friday 9am-1pm for 4 weeks.

**The Role**

We are looking for people that enjoy challenges, can speak to people and have a keen interest in pets. You will be taking calls regularly and be able to identify customers’ needs and provide a solution in an empathetic, efficient, and professional way.

You will work as part of a team, engaging and supporting your colleagues to deliver excellent service to our Customers.

You will have a passion for delivering for our customers and keep your promises. You will be supported by a team with a wide range of experience, including vets, to ensure you’re able to help our customers when they need us.

Your role will include initial training and support during which we will need you to be on site full time to ensure you are happy and confident in your role.

Once a sufficient level of competency has been reached you can choose to be based fully on site or work within a hybrid working environment, we have a minimum expectation of one day per week in the office, although you may wish to work in the office more frequently than this.

**What we are looking for**
- Great at identifying customer needs, and problem solving to resolve our customer queries, putting the customer at the heart of everything you do
- Good communication skills both written and verbal
- An animal focussed background is helpful but not essential, we just want you to be passionate about pets
- Computer literate
- Ability to follow processes and have great attention to detail
- Excellent time management
- Previous customer service experience advantageous, but not essential as full training is provided.

Benefits & Reward

At RSA we don’t just do more for our customers. We pride ourselves in looking after our people too.
- Performance related bonus payments equivalent of up to 7% of your annual salary
- 25 days’ holiday + 8 days bank holidays
- Employer Pension contribution of 9% with a further maximum match of 2% to give up to 11%
- Life Assurance 10 times base salary
- Access to our We Care service providing support services including 24/7 access to UK GP
-  You’ll also have access to a range of benefits to suit your personal circumstances and lifestyle including discounted gym membership, private medical insurance, holiday trading, retail vouchers plus many more.

**About Us**

A welcoming, diverse and inclusive culture is an important element for RSA in our best-in-class ambition. RSA thrives when everyone feels comfortable bringing their best self to work.

**Our Values;**

Integrity
Be honest, open and fair. Set high standards. Stand up for what is right.

Respect
Be kind. See diversity as a strength. Be inclusive and collaborate

Customer Driven
Listen to our customers. Make it easy, find solutions. Deliver second-to-none experiences.

Excellence
Act with discipline and drive to outperform. Embrace change, improve every day. Celebrate success yet remain humble.

Generosity
Help others. Protect the environment. Make our communities more resilient.

**Job Type**: Part-time
Part-time hours: 20 per week

**Salary**: £10,574.00-£11,142.50 per year

Schedule:

- Monday to Friday

Reference ID: UK08952