Patient Experience Administrator

**About The Role***:UNLOCK YOUR BEST WORK LIFE**
**+ MAKE A DIFFERENCE TO EVERY LIFE**

We have an exciting opportunity for a Patient Experience Administrator join the team at HMP Bullingdon, a category B prison located located near Bicester. HMP Bullingdon is a male prison with operational capacity of around 1,100.

This new exciting role puts the patient first, allowing them to shape their medical care and have their issues / complaints heard and investigated. You will be a key member of the healthcare team, ensuring that patients receive the best care possible.

**Hours**:
This role is predominantly Monday to Friday, however there is an expectation that you can work occasional weekends.

**Salary**:
This position is full time, you’ll receive an annual salary up to £26,400**_ _**per annum - depending on experience.

**How will we support you?**
- Bespoke induction, including our Introducing Health in Justice training course
- Competency framework
- Regional and national career development opportunities
- Our bespoke Learning Management System to address your learning needs
- Support from the wider team

***

**What you'll be doing**:
As our new Patient Experience Administrator, your responsibilities will vary. Some of your duties will include:

- Work face to face with patients to improve their care, as well as Healthcare Champions on the wings
- Develop and support patient engagement plans, activities and events
- Coordinate patient complaints - acknowledging, logging and recording complaints as needed and hosting concern clinics, responding to complaints and working with the wider team to investigate and resolve any issues Produce monthly patient newsletter and health promotion material

If you are interested in **career development,** we have a wide range of opportunities for you to develop your skills and experience, which include both **internal and external options** for development and learning.

**It doesn’t stop there**we also offer:

- Company pension scheme
- 25 days annual leave increasing with service up to 28 days per year, plus public bank holidays
- An extensive range of wellbeing and lifestyle benefits
- Discounts on shopping and leisure activities
- Support to grow in your role and continue your professional development
- Excellent long-term career prospects
- 24/7 employee assistance helpline and financial assistance when you need it

**What we’ll look for in you**:
The Health in Justice team at Practice Plus Group makes a real difference across over 53 prisons, young offenders and immigration removal centres. We’re the UK’s leading independent provider of NHS services to over 40,000 patients in secure environments, always putting their needs first, regardless of their background.

Practice Plus Group’s purpose is to Unlock your best work life and we stand by our core values:

- we treat patients and each other as we would like to be treated
- we act with integrity
- we embrace diversity
- we strive to do things better together

We are looking for caring, compassionate but also driven professionals who can help us drive our vision for a fair and inclusive healthcare access to all.

Our new Patient Experience Administrator will:

- Have previous experience within an admin role
- Have experience within customer services - any complaints experience would be beneficial
- Be able to work within a busy prison environment, with competing priorities
- Any prison experience would be a bonus
- We can also consider lived experience

Secure environments are one of the most challenging, yet rewarding places for healthcare professionals to work. If you’re looking for a role where you can develop your existing healthcare skills and learn something new every day in an environment that never stands still, then this could be the right opportunity for you.