Senior Service Designer

**Senior Service Designer**

**Location: Hybrid - 2 days a week in a British Red Cross office, flexible location within the UK**

**Hours per week: 35**

**Contract type: 12 Month FTC**

**Salary: salary to £47,500 (National) / £49,110 (London) these figures include market supplement and London**
**weighting**
**where applicable**

A fantastic opportunity to join a leading international humanitarian organisation as Senior Service Designer, taking responsibility for embedding and improving service design at the British Red Cross.

Tackle pressing humanitarian challenges such as supporting refugees, responding to emergencies like Grenfell and the conflict in Ukraine, as well as transforming internal operations.

Your work will be guided by the Red Cross’ principles of humanity, impartiality, neutrality, independence, voluntary service, unity and universality.

**What you will be doing**
You will lead on and support the end-to-end redesign of online and offline services and the design of new digital products, ensuring that users are at the heart of our design and development process, whilst providing a pivotal contribution to the British Red Cross and its pioneering, digital future.

You will be part of a growing community of designers, actively contributing to the development of our user-centred design approach and collaborating to ensure consistency and continuous improvement through shared learning.

**Your responsibilities will include**:
Shaping and scoping research and design priorities

Leading on the design of new services and products

Supporting the redesign and transformation of existing products and services

Supporting the facilitation of workshops to prioritise, design and define opportunities

Researching and understanding user needs, organisation and policy goals, and using these to reduce or remove issues and problems

Understanding, visualising and mapping the whole supporting system of a service and designing targeted and useful service improvements

Using artifacts and deliverables, including personas, user scenarios, user journeys, service blueprints, summary reports, show and tell decks and blog posts to successfully advocate for users and communicate progress

Prototyping, testing, analysing and refining products or processes that help people in crisis, using tools such as Miro, Figma and Invision

Championing service design, digital transformation and agile ways of working

**We are also currently looking for a Senior Service Designer in another part of the organisation. You can review the particulars of that role**
**here**
**. If you would like to be considered for both positions you can make a note of this on your supporting statement and we will process it for you.**

Please see the attached job description and person specification for this position.

**We offer a wide range of staff benefits, these include**:
36 days holiday (including Bank Holidays)

Option to buy an extra 5 days annual leave

Professional development opportunities

Up to 6% contributory pension

Flexible working

**A little bit more about us**
The British Red Cross helps people when crisis hits. Our ambitious new strategy focuses this support in three key cause areas:
Migration and displacement

Disasters and emergencies

Health inequalities

The Digital Transformation team currently works across two of these three areas: migration and displacement and disasters and emergencies. We’re also working across the organisation on changing our ways of working, with a focus on product management and agile delivery methods.

Our team is small but what we can accomplish is significant. We’re united by a shared passion for user-centred design, making things better for people who use Red Cross services and for the volunteers and staff delivering them.

At the British Red Cross we use kindness to help those in crisis, and behind every great cause there’s a great team making everything possible.

It is essential that our organisation is meeting the changing and increasing expectations of those in crisis, and our volunteers and staff providing services.

Our organisation was born out of a desire to bring help without discrimination. Impartiality and neutrality have been central values for the Red Cross since we started.

At the British Red Cross, we are looking for the best people to help us provide support to millions of people affected by crisis in the UK. We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of race, colour, religion, sex, sexual orientation, gender identity, age, or disability.

Diversity is something we celebrate, and we want you to be able to be your authentic self at work and feel you’re in a great position to help us spread the power of kindness.

In the British Red Cross we will not tolerate any form of misconduct, including sexual harassment, exploitation and abuse. We have a code of conduct in place and are committed to