Customer Service Assistant
2 days ago
You will be responsible for the following:
- Manage and build rapport with existing customers.
- Respond to incoming enquiries and provide quotations to customer.
- Entering Sales Orders on CRM Systems.
- Recognise and maximise opportunities to upsell.
- Support other members of the team as and when required.
Depending on your willingness to progress and develop your skills, you will also have the opportunity to support the Sales Manager and have an involvement in:
- Maintaining regular contact with Key Accounts allocated to you.
- Identifying and contact new business opportunities.
- Supporting the update of our website and playing a key role in our marketing activates.
- Understanding the business IT Network and how it functions.
To be considered for this position, you must be able to demonstrate the following skills:
- Ability to build and maintain relationships with clients and colleagues.
- Capacity to learn and retain a vast range of product knowledge.
- Confident communicator, both written and verbal.
- Computer literate and proficient in Microsoft Office packages.
- Professional and helpful customer service skills.
- Identify potential sales, understand the client needs and competitor services in order pitch the correct product and obtain a sale.
- Persuasive, personable and resilient manner.
- Proactive and organised approach.
**Job Types**: Full-time, Permanent
Pay: £20,000.00-£25,000.00 per year
**Benefits**:
- Casual dress
- Company events
- Cycle to work scheme
- Free parking
- On-site parking
- Profit sharing
Schedule:
- Monday to Friday
- No weekends
Supplemental pay types:
- Bonus scheme
- Performance bonus
COVID-19 considerations:
Best Practice
**Experience**:
- Customer service: 1 year (preferred)
Work Location: In person
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