Customer Service Advisor

2 days ago

Fife, United Kingdom Fife Council Full time

**Proposed Interview Date: Week Commencing 18 November 2024**

**Closing Date: Sunday 10 November 2024**

**Contract Type: Permanent & Temporary**

**Salary: FC4 £24,890.91 - £27,087.17 (Pro-Rata)**

**Working Pattern: 36 Hours per week**

**Location: Kirkcaldy & Cowdenbeath**

**Supporting Statement**

**Job Details**

Our Customer Service Advisors provide a friendly, efficient and effective first point of contact for Fife Council citizens, visitors and businesses. They work in a variety of roles across our Customer Service Centres, Contact Centre and Scottish Welfare Fund team. These roles will be specifically for our face-to-face service, based in our local Customer Service Centres. Successful applicants will be trained in a wide range of Council services and related public services. A link to the role profile is included below. You will find more information about the job and the type of person we are looking for.

**The Person**

You should have excellent customer care skills, display empathy and understanding, have ability to listen carefully, respond flexibly and sensitively to people dealing with a variety of needs. You should have good literacy and numeracy skills, as well as attention to detail and accuracy and the ability to use multiple IT systems; data entry, track enquiries and data retrieval to resolve customer enquiries. Experience of prioritising workloads and managing time is essential. You should display a positive, pro-active approach and a commitment to continuous professional development. You should be able to work together as part of a team and display a flexible attitude to work and change as you will be required to work in various offices within the area. Also desirable is a knowledge of a wide range of Council services and related public services.

**Before confirming to your appointment, you will be required to obtain Protection of Vulnerable Groups (PVG) scheme membership through Disclosure Scotland and become a member of the relevant PVG scheme.**

**Further Information**
- **Role Profile - **When preparing your supporting statement, review the role profile and think about how you meet the essential criteria Role Profile
- **How We Work Matters - **Our employees are expected to display and promote certain behaviours in the workplace. See our How We Work Matters behaviour framework for more information.
- **Employee Benefits - **Employees have access to a benefits package that offers discounts on a wide range of products and services
- **Directorate Information - **Council Department information
- **Social Media**:

- **Search for more 'Fife Council Jobs' on Facebook or follow us on X

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