Receptionist

**Job title**: Dental receptionist

**Hours of work**: 37.5 hours per week, negotiable, typically between 08:15 and 17:15, Monday to Friday. Job share considered.

**Main Purpose of job**:
To work as part of the practice team to assist the provision of dental care services to patients whilst remaining fully compliant with all relevant legislation.

**Main tasks of the job**:
**Reception**:

- Answer the telephone in the prescribed manner
- Welcome all patients arriving at the practice
- Ensure that the appointment system is efficient and accurate
- Collect and record patient payments

**Administrative duties**:

- Making, cancelling and altering appointments face to face and by letter and telephone.
- Preparing patients accounts and collecting money
- Taking the letters to post
- Ensure correct completion of all paperwork following practice policy
- Ensure patient details are up to date i.e. address and contact information
- Facilitate the signing of treatment plans.
- Ensure that all patient records are completed correctly before scanning and shredding
- Complete and return relevant forms for NHS and private schemes within a specified timescale
- Encourage prompt payments and follow up any outstanding debts according to the practice policy
- Liaise with dental laboratories, supply companies and other organisations as required
- Compile daylists
- Liaise with hospital and community services to ensure referrals are being taken up.
- Keep office, reception area and waiting room clean and tidy
- Organise and order stock supplies
- Undergo training as may be required to develop your skills and abilities
- Attend refresher and update training for medical emergencies and CPR
- Work at other practice locations from time to time as required
- Cash up daily takings
- Record petty cash transactions
- Run reports e.g. UDA counts, outstanding treatments, etc
- Monitor health and safety checklists, including smoke alarm tests, emergency lighting, legionella etc.

**Teamwork**:

- Welcome and assist new staff members
- Encourage and motivate other staff in line with practice policies
- Assist in maintenance of your personnel file
- Assist in drawing up staff roles and responsibilities
- Identify training and development needs and attend training and development provided
- Check weekly and holiday rotas to ensure adequate levels of staffing
- Take an active role in team communications and meetings
- Promote an equitable approach to team members
- Take an active role in periodic appraisals in line with the current practice policy
- Maintain smart appearance and appropriate personal hygiene

**Practice Development**:

- Identify, and make known, ways in which the company can improve the quality and efficiency of its working

**General**:

- Comply with health and safety law and practice policies relating to all aspects of health and safety
- Comply with practice policies and procedures relating to safeguarding children and vulnerable adults
- Be flexible with duties to ensure smooth running of the practice
- Meeting with representatives and ordering
- Carry out such further tasks as may from time to time be delegated to him/her by his/her superior

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.

**Job Types**: Full-time, Part-time, Permanent

Pay: £12.70 per hour

Expected hours: 37.5 per week

Schedule:

- Day shift

Work Location: In person

Reference ID: Receptionist