Chiropractic Assistant/clinic Receptionist

**Wouldn't you rather be in a job that involves making a real difference in people's quality of life? No experience in the industry is required.**

Coachable professionals that don't yet have experience in this industry or coachable mums with kids in school looking for a job that can fit into your life. This is for you

**Put your organization skills, people skills, phone manner, computer skills and a strong desire to help others and passion for great service to use**.

Life Balance Chiropractic Centre is looking for new part-time Clinic Assistants/Receptionists for our busy and expanding Poole Clinic. The role advertised is for 2 to 4 shifts per week plus overtime when required. The required shifts for this position are a combination of 7.30am-1.45pm and 1.30pm-7.30pm. Wednesday mornings 9.00 am-12.00 pm and one Saturday morning a month is mandatory.

Our team are coachable and have the humility to seek out, welcome and implement feedback. They are self-motivated and self-directed learners. Lateness, excuse-makers and problem-bringers don't last long here.

Our team work together and share the credit. Glory hogs, stars and those eager to escape accountability don't last long.

Our team are other-orientated, self-aware and act with empathy. They genuinely care and connect with our clients. They respect each other, are positive, take personal responsibility, love to be held and hold each other accountable to high standards of behaviour and performance. Those who blame others, don't want to grow, take ownership and personal responsibility don't last long here.

Our team use system thinking for any recurring tasks and challenges. Those that like to make it up as they go or don't like using proven systems and best practices don't last here.

We are not for everybody. If you aren't self-motivated, hate being coached, collaboratng, sharing credit getting to know your team and clients on a personal level. Or if you don't like taking personal responsibility, aren't resourceful and don't use a system thinking approach then we're probably not for you.

**What does a typical day look like ?**
Your days combine inbound follow-up calls to inquiries, healthcare and office roles to ensure new and current clients have the best possible experience.

A typical day for you is getting up early or coming in the afternoon to arrive a the office to open up, make sure you and the chiropractors are prepared for clients coming in. You and your team are the main client experience provider as such you'll be responsible for making sure clients have a great experience from the moment they begin a relationship with us.

You'll be warmly greeting, smiling and making them feel welcome and comfortable. Checking in and out of clients, responding to client questions, building long-term relationships, and encouraging clients to refer. You'll ensure all front desk admin is up to date and accurate; such as cashing up, inventory, and current promotions. You'll be involved in marketing campaigns and posting for our social media, as well as booking and supporting events.

All phone calls and inquiries are handled by you. You will use our proven checklist-first approach and systems to attend to inquiries, answer phone calls and make timely follow-up calls with potential customers who have shown interest and enquired about our service. You will be their trusted advisor to them, do a need/wants analysis and book them as new clients and take payment to confirm. You manage the diary and accurately maintain the client account database. Scheduling appointments, taking payment, and guidelines for care. You'll be following up with, rescheduling no-shows or cancellations and reactivating past inactive clients.

You will be committed to excellence by attending regular weekly training on a Wednesday morning and being flexible to cover your teammates when required. You also assist with X-ray taking and processing (we pay for training/qualification). You'll keep the centre clean and tidy to a very high standard and protect sensitive patient information.

**What will I need to do to succeed in this role?**
In this position, you will play a key role in us delivering customer delight and serving more people in our community through community outreach and follow-up.

The Job Role Includes:

- Meeting and greeting patients with a smile
- Inbound sales from calls and enquiries
- Scheduling appointments and bookings
- Multi-tasking
- Following a proven process using a checklist first approach
- Taking payments
- Smart and professional appearance

**What will I bring to the team?**

Coachability: The ability to accept and implement feedback from bosses, colleagues and customers and demonstrate an ability to quickly and proficiently absorb, understand and act upon new information

Emotional intelligence: The ability to understand and manage your own emotions and accurately assess others with empathy, understanding and caring ability to work with and confidently relate to