Customer Care

3 days ago

Harrogate, United Kingdom NEOM Wellbeing Full time

**The Role**

We are looking for Customer Care temps to join our team across the busy Black Friday/Christmas period from October through to end of January. These roles will support in looking after our customers and their orders over this period. These positions will work alongside our team in our Harrogate office therefore need to be based within a commutable distance from Harrogate, North Yorkshire.

NEOM is growing dramatically year on year with the focus to create the ultimate wellbeing community amongst our customers; a place to share, advise, relate, and emotionally connect. Customer Care temps work to deliver an honest, genuine, and ‘real’ experience that customers will engage with.

These temp opportunities are full time, from October through to end of January. Providing customer care across our contact hours on a shift basis, therefore require someone that is flexible in working hours. This includes weekend and evenings cover (note evening working hours end at 7pm). Coverage also includes all days throughout Christmas period (excluding Christmas Day).

**Why NEOM Wellbeing?**

At NEOM Wellbeing, we’re more than just a company, we’re a movement. Our mission is to supercharge the wellbeing of our communities and our planet, to leave both in a better place. If you want to work for an award-winning, B Corp certified business, that is leading the way in Wellbeing look no further.

We couldn’t be NEOM Wellbeing if we didn’t look after the wellbeing of our own staff. With peak perks to support you through this period. Not to mention the NEOM goodies with a monthly product allowance and a great staff discount

**What You Will Do**
- Deliver a consistent, customer-centric, passionate, and ‘real’ experience at every touchpoint
- Accountable for all customer care communication, striving to resolve a customer contact within the 1st interaction
- Communicate to customers in a way that is professional, coherent and in line with our values, tone of voice & brand throughout all customer engagement
- Build & improve customer relationships
- Take every opportunity to capture customer data in order to expand the NEOM Community and encourage customer loyalty
- Select the most appropriate method of communication to seek rapid resolution for the customer contact, and adapt to suit each individual customer
- Work collaboratively within the team and to carry out all assigned operational and administrative tasks for the department - E.g., returns reports, Yopto reviews, customer satisfaction and customer feedback
- Optimise product knowledge, wherever possible maximising selling opportunities
- Responsible for proactive customer care activities to reduce inbound customer contacts

**Requirements**:
**What we would love**
- Looking for people with previous customer service experience.
- Someone that strives to exceed customer expectations and create best-in-class experiences at every opportunity
- Ability to work collaboratively with a positive, growth mindset
- A true team player - flexible, adaptable, and able to manage a variety of tasks
- Strong written and verbal communication skills and attention to detail
- Experience using CRM tool is desired but not essential
- Experience using Shopify (or similar) preferred, but not essential
- Ability to learn and use IT systems

**Benefits**
- PEAK PERKS - social events, one off goodies
- TIME TO CHILL - 25 days holiday pro rata
- BIRTHDAY TREAT - Extra Day off on your birthday
- NEOM GOODIES - a free NEOM product each month plus staff discount for you to enjoy

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