Retail Assistant

The Game of Thrones Studio Tour is a ‘world-class’ visitor attraction that immerses guests in the fantasy and intrigue surrounding the blockbuster TV series. Through an unparalleled presentation of original sets, costumes and artefacts, together with insights into the skills applied in creating Game of Thrones, the Game of Thrones Studio Tour delivers an exceptional visitor experience and offers an in-depth understanding of the quality of production that produced one of the most watched TV series of all time.

Linen Mill Studios is seeking to recruit a professional, self-motivated and dynamic individual to join our Retail Team to support the team in providing world class customer service at the world’s only official Game of thrones Studio Tour.

This is a unique experience and environment where you will delve into the seven kingdoms and beyond, a place where you can be your unique self. We are looking for motivated individuals with a ‘can do’ attitude and excellent customer service skills, who are reliable and flexible to work across Monday to Sunday.

This post represents an outstanding opportunity to join a committed and enthusiastic team.

**Job Role**:Retail Assistant**

**Location: Linen Mill Studios, Banbridge, Northern Ireland**

**Responsible to: Retail Team Leaders**

**Contract: Full time permanent**

**Working Pattern: 37.5 hours per week working 5 days across Mon-Sun on a variable rota.**

**Salary: £12.58 per hour**

You will be interacting with guests as they emerge from the Tour into the retail studio shop, providing excellent product guidance and knowledge. You will be processing till transactions, replenishing the shop floor and assisting with stock deliveries. You will be responsible for keeping the magic alive as the guests end the Tour and will ultimately be their lasting impression as they exit the shop

**KEY DUTIES AND RESPONSIBILITIES**
- Greet and welcome guests as they enter the studio shop.
- Interact with customers in a pleasant, friendly and helpful manner, assist with guests’ enquiries, ensuring their experience of the tour continues throughout the retail shop.
- Promote products were possible and engage with customers to maximise sales opportunities.
- Maximise the visual appeal of products on the shopfloor, by ensuring stock is always replenished on the shopfloor.
- Contribute to the shop KPI’s and support the team’s day-to-day targets.
- Handle all enquiries from both guests and colleagues in a polite and professional manner.
- Till operation - conducting transactions in line with cash management policies, process both cash and card transactions.
- Assist with incoming deliveries, and online orders.
- Wear the GOTST uniform correctly and have a tidy appearance.
- Have good working relationship with colleagues across all departments.
- Ensure store cleanliness and safety of guests and team members.
- Being aware of and following company policies and procedures.
- Comply with Health & Safety legislation.

**PERSONAL RESPONSIBILITIES**
- Be familiar with the Game of Thrones story, Family Houses and characters, the features of the tour and the merchandise and catering options available.
- Work flexibly as part of a team and support colleagues across all departments.
- Protect and enhance the reputation of the Game of Thrones Studio Tour.
- Depending on business need, you may be assigned to assist within the Visitor Services and Visitor Experience Teams as required and be willing to carry out other related duties that may reasonably be expected from time to time.
- Game of Thrones Studio Tour operates 7 days a week, 361 days per year. Your shift allocation will be based on this. Weekends, bank and public holidays are inclusive.

**ESSENTIAL SKILLS AND EXPERIENCE**
- Retail and excellent customer service experience.
- Fluent in English
- Reliable and flexible
- Excellent teamwork

**DESIRABLE SKILLS AND EXPERIENCE**
- Recent experience in a busy customer service environment.
- Experience working with a bespoke product in a unique retail setting.
- Knowledge of and interest in the Game of Thrones story

**PERKS OF THE ROLE**
- An excellent opportunity to join the Game of Thrones Studio Tour - a worldwide tourist attraction
- Competitive Salary
- 34 days annual leave
- Free car parking
- GOTST retail discount
- Pension contributions
- 12 Complimentary friends & family GoTST tickets annually (after 3 months service)

**HEALTH & SAFETY**

In accordance with the company’s Health & Safety policy, all employees have the following duties under Article 8 of the Health and Safety at Work (Northern Ireland)1978:

- Be personally responsible to take due care of the health and safety of themselves and to ensure that they do not endanger other people by their acts or omissions.
- Must fully co-operate with the organisation and undertake any training required in order that it can comply with the legal requirements placed upon it and in the implementation of this policy.

**GDPR**

In accordance