Mental Health Line First Responder

17 hours ago

Sunderland, United Kingdom Everyturn Mental Health Full time

Call Handler Together in a Crisis 24 hour service working days/nights and weekends, enhancements paid for unsocial hours Salary: £23,434 - £27,219.91 plus enhancements This is a great opportunity for Psychology graduates who have first-hand mental health experience. We have a brand new opportunity to join Everyturn as a NHS 111 Mental Health Call Handler based at Hopewood Park Hospital, Sunderland. You will work in partnership with CNTW to provide a rapid response triage function to calls received, supporting the referral pathway to ensure that calls are dealt with efficiently and routed appropriately. Duties and responsibilities To provide rapid response and a triage function to all calls received through the agreed pathway.

Utilising a high level of customer service skills at all times, provide a call handling role to the 111 service ensuring that all calls are routed appropriately. To ensure all clinical and demographic information is effectively recorded and communicated within the electronic records system. Provide relevant information regarding local statutory and non-statutory services that may be able to assist the individual. Communicate effectively with service users, carers, colleagues and all other professionals.

Co-produce and support the individual to implement a crisis plan, relapse prevention and other self-management tools such as Wellness Recovery Action Plan (WRAP), in partnership with the person, maintaining hope and optimism to support the individual in their recovery. About you We love to hear from you if you have the following experience: Demonstrable experience of working 1:1 with service users with complex needs Demonstrable experience working within Health, social care or VCSE systems Awareness of Health and Social care systems. Awareness of national and local organisations and other resources that can support individuals to improve and maintain good metal health. Awareness of recovery in the context of mental health Awareness of the effects of stigma and discrimination Awareness of issues surrounding homelessness, financial inclusion or substance misuse What we offer in return We are proud to have been recognised and certified as a Great Place to Work, which speaks volumes on how much we value our staff members.

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