Client Support Supervisor

7 days ago


Market Drayton, United Kingdom Culina Logistics Full time

**Company Description**

Culina Logistics is the leading 3rd Party Logistics business in the UK specialising in chilled warehousing and we are now recruiting for Warehouse Operatives to join our chilled distribution operation at our site in Stafford.

We are recruiting for a Transport Administrator to work in our chilled warehouse operation at our Stafford depot on a permanent, part time basis

Shift: Monday to Friday - Days

KEY ACCOUNTABILITIES:

- Day to day supervision of allocated members of the admin team to ensure that they undertake their duties in line with departmental processes and procedures
- Ensure the team is adequately trained in the execution of their daily duties, monitor performance and provide coaching / development when required
- Maintain personnel systems and records, eg. training, timekeeping and PDP
- Ensure adequate cover exists across all shifts
- Deal with and resolve personnel issues and raise with Senior Management / HR when appropriate
- Act as the liaison between business management and the client, providing a flexible support service to deal with issues as they arise
- Implement new business from start to finish, ensuring that everything is in place to support the client
- Support business and client ad-hoc projects
- Run weekly / monthly KPI data reports for the Head of Customer Service
- Analyze system data to ensure data integrity, identify and rectify anomalies to maintain system housekeeping standards

**Qualifications**
- Previous experience of supervising a team to deliver excellent customer support services
- Lead a team in the most effective way, recognising where team strengths lie, how to properly use the skillsets of each team member and identifying where improvement is needed
- Able to manage conflict, seeing issues through to resolution whilst developing and maintaining successful relationships
- Able to balance time constraints and prioritise a challenging workload
- Able to identify and solve problems in a structured manner

**Additional Information**

In return for your passion, hard work and determination in providing outstanding service to our customers we offer:

- Life Assurance
- Access to our benefits platform: discounts on high street retailers, utilities, holidays and cinema tickets
- Health cash plans
- Staff facilities including vending machines and canteen area
- Training and development with career progression opportunities and MANY MORE



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